- Job ID: 11237BR
- Location: India (Remote)
- Work Setup: Remote
- Job Category: Information Technology
- Posting Date: October 9, 2026

Key Responsibilities

Identity & Access Management (Primary Focus)

- Own the design, administration, and continuous improvement of Microsoft Entra ID and Active Directory, including user lifecycle management, hybrid identity, directory synchronization, and authentication services.
- Manage Active Directory domain services, replication, domain controllers, DNS integration, FSMO roles, Group Policy, and overall directory health.
- Design and support Conditional Access, MFA, passwordless authentication, and identity security controls aligned to Zero Trust principles.
- Manage Enterprise Applications, App Registrations, SSO integrations (SAML, OAuth, OIDC), SCIM provisioning, and access automation.
- Drive identity governance practices including RBAC, least-privilege access, access certifications, and integration with Saviynt.
- Automate identity operations using PowerShell, Microsoft Graph, and workflow automation platforms to improve efficiency and user experience.

Messaging & Collaboration (Supporting Scope)
- Administer Exchange Online, hybrid mail flow, and Microsoft Teams, including distribution lists, shared mailboxes, and transport rules.

- Troubleshoot escalated issues related to mail delivery, Outlook, calendaring, and their integration with identity services.

Operations, Reliability, and Incident Management
- Own resolution of complex incidents and service requests through ITSM platforms (e.g., ServiceNow),



ensuring timely communication and adherence to SLAs.

- Lead or participate in on-call rotation and major incident response as a senior escalation point.

- Drive root cause analysis and problem management, translating recurring issues into permanent fixes and system improvements.

Automation and AI-Driven Process Improvement
- Design and maintain PowerShell scripts and automation workflows (including Microsoft Graph API) that streamline identity and access operations end-to-end.

- Champion an automation-first approach, identifying manual processes across identity platform operations that can be eliminated or self-serviced.

- Leverage AI-powered tools such as Microsoft Copilot, scripting assistants, and workflow automation platforms to accelerate troubleshooting, generate scripts, improve documentation, and surface operational insights.

- Apply AI to enhance identity governance activities such as access reviews, anomaly detection, and reporting.

User Experience and Continuous Improvement
- Partner with service desk, endpoint, and security teams to resolve identity and access issues and elevate the overall user experience.





- Analyze recurring access and authentication trends; build knowledge base content and self-service capabilities to reduce ticket volume.

- Mentor junior team members on identity concepts, tooling, and troubleshooting methodology.

Required Qualifications
- 5+ years of experience supporting enterprise Microsoft identity environments, with hands-on depth in Entra ID (Azure AD), Active Directory, and Microsoft 365 administration.

- Advanced troubleshooting skills across identity, authentication, and access management.

- Robust understanding of directory services, group policy, DNS, and access control models (RBAC, least privilege).

- Proficient automation & scripting with PowerShell, AI agents using Copilot & Claude, including experience with Microsoft Graph API/SDK for automation.

- Demonstrated experience designing or administering Conditional Access, MFA, and identity protection controls.

Preferred Qualifications
- Experience with identity governance concepts or platforms (e.g., Saviynt, SailPoint, Okta IGA, CyberArk) — access certifications, entitlement management, SoD.

- Familiarity with Microsoft Defender for Office 365 and broader identity-related security controls.

- Experience with audit, compliance, or access to attestation processes (e.g., SOX controls).

- Experience with ITSM platforms such as ServiceNow.

- Experience using AI tools and developing agents (e.g., Microsoft Copilot) to improve operational efficiency and automation.

- Microsoft certifications in Azure or Microsoft 365 (e.g., SC-300, MS-102) are a plus.

10%

📌 System Engineer, Identity (Bengaluru)
🏢 Deltek
📍 Bengaluru