Job Title: Supervisor - Operations - Onsite

Location: Bengaluru, India

Job Summary To supervise day-to-day warehouse operations, ensuring safe, accurate, and effective execution of inbound, outbound, inventory, and value-added services while meeting customer requirements, productivity targets, and compliance standards.

Key Responsibilities Operational Management

- Supervise daily warehouse operations including inbound, outbound and VAS activities.
- Ensure timely completion of receiving, put-away, picking, packing, dispatch, and inventory transactions.
- Monitor productivity and throughput against defined targets.
- Ensure adherence to customer SOPs and operational procedures.

Team Management
- Lead and manage warehouse associates and floor staff.
- Allocate manpower effectively based on operational priorities.
- Conduct daily briefings and shift handovers.
- Monitor attendance, discipline, and employee performance.

Customer Service Compliance
- Ensure customer SLAs and KPIs are achieved.
- Support customer visits, audits, and operational reviews.
- Maintain documentation and records as per contractual requirements.

Safety Quality
- Ensure compliance with safety standards and warehouse regulations.




- Conduct regular safety observations and toolbox talks.
- Support 5S implementation and continuous improvement initiatives.
- Drive a zero-incident and zero-damage culture.

Reporting MIS
- Prepare daily operational reports and KPI dashboards.
- Track productivity, throughput, attendance, OT, and service levels.
- Escalate operational issues and risks to management in a timely manner.

Key Performance Indicators (KPIs)
- Throughput Achievement
- Order Fulfilment Accuracy (99%)
- On-Time Dispatch (99%)
- Productivity Tracking
- OT Control
- Customer SLA Compliance (100%)
- Safety Compliance (Zero LTI)
- Audit Compliance Score
- Damage and Shrinkage Control

Required Skills
- Warehouse Operations Management
- Manpower Planning
- Team Leadership
- SAP
- Problem Solving RCA
- MS Excel and Reporting
- Communication Coordination
- Continuous Improvement

Qualifications

- Graduate in any discipline.
- 5-7 years of experience in warehouse, logistics, or supply chain operations.
- Experience in WMS, SAP, or similar warehouse systems preferred.

📌 Supervisor - Operations (Bengaluru)
🏢 A.P. Moller - Maersk
📍 Bengaluru