About the Role

We are looking for a motivated, professional, and student-focused Student Services & Admissions Officer to join our team. The successful candidate will be responsible for managing student enquiries, supporting the admissions process, maintaining accurate student records, and providing ongoing assistance to students throughout their academic journey.

The ideal candidate should have excellent communication and interpersonal skills, strong attention to detail, and the ability to manage multiple responsibilities in a professional and timely manner.

Key Responsibilities

- Handle student enquiries through phone, email, WhatsApp, and in-person communication.
- Provide accurate information regarding courses, admission requirements, enrolment processes, fees, policies, and academic procedures.
- Assist prospective students with the application and admission process from enquiry through enrolment.
- Follow up with prospective and existing students regarding pending documents, applications, enrolments, and other requirements.
- Maintain accurate and up-to-date student records and admission documentation.
- Coordinate with academic, administration, compliance, and other relevant teams to resolve student matters.
- Support students with general academic and administrative enquiries.
- Monitor and respond to student requests in a timely and skilled manner.
- Maintain regular communication with students and ensure a positive student experience.




- Identify student concerns and escalate complex issues to the appropriate department when required.
- Assist with student onboarding, orientation, and related activities.
- Prepare and maintain reports related to admissions, student enquiries, enrolments, and follow-ups.
- Ensure all admission and student service activities are completed in accordance with organisational policies and procedures.
- Maintain confidentiality and professionalism while handling student information.

Requirements
- Bachelor’s degree in any relevant field.
- 1–3 years of experience in admissions, student services, education, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good knowledge of MS Office, email, and basic administrative systems.
- Strong organisational and time-management skills.
- Ability to handle multiple students and tasks efficiently.
- Professional attitude with a strong focus on student satisfaction.
- Ability to work independently as well as collaboratively within a team.
- Experience in the education sector will be an advantage.

What We Offer
- Professional and supportive working environment.
- Opportunities for career growth and development.
- Exposure to student admissions and education operations.
- Training and ongoing professional development.
- Competitive salary based on experience and skills.

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Student Services Officer (Sahibzada Ajit Singh Nagar)
🏢 Universal Business School Sydney ( India Office)
📍 Sahibzada Ajit Singh Nagar