- Role & responsibilities

Store Operations & Ownership

- Take complete responsibility for the outlet's daily operations.
- Ensure the store is opened and closed as per company checklist and timelines.
- Maintain smooth coordination between kitchen, bakery and service operations.
- Ensure all operational checklists are completed accurately and on time.
- Monitor store readiness before opening and throughout the shift.
- Identify operational gaps and take immediate corrective action.
- Escalate major operational, staffing, equipment or customer issues to the reporting manager.
- Sales & Revenue Responsibility
- Own the daily, weekly and monthly sales performance of the outlet.
- Drive achievement of store revenue targets.
- Monitor hourly sales and identify low-performing periods.
- Improve sales through better product recommendations, upselling and team engagement.
- Focus on increasing sales across coffee, bowls, bakery and other food categories.
- Track product-wise sales and identify high- and low-performing SKUs.
- Work with the Operations/Marketing team on local sales initiatives and promotions.
- Ensure the team understands daily sales targets and works towards achieving them.
- Team Management & Leadership
- Manage baristas, kitchen team, bakery team and other store employees.
- Prepare and manage staff deployment according to business requirements.
- Ensure adequate manpower during peak hours and optimize staffing during low-footfall periods.
- Conduct daily briefings covering sales targets, customer service, product focus and operational priorities.
- Monitor employee attendance, punctuality, grooming and discipline.
- Train and coach team members on store processes and customer handling.
- Identify high-performing employees and recommend them for growth opportunities.
- Address performance or behavioural issues promptly and professionally.
- Product Quality & Food Safety
- Ensure every product served meets company standards for taste, portion, temperature, presentation and consistency.

- Maintain quality standards across

- Specialty Coffee
- Espresso-based beverages

- Cold beverages

- Bowls

- Bakery products

- Other food items
- Ensure recipes, portion sizes and preparation methods are strictly followed.




- Monitor product freshness and shelf life.
- Ensure FIFO/FEFO practices are followed.
- Ensure proper storage, labelling and temperature control.
- Maintain hygiene and food-safety standards throughout the outlet.
- Immediately identify and correct quality deviations.
- Inventory & Cost Control
- Take responsibility for daily store inventory.
- Monitor stock levels of coffee, milk, bakery products, food ingredients, packaging and consumables.
- Ensure stock is received, checked, stored and recorded correctly.
- Prevent over-ordering, stock-outs and unnecessary inventory holding.
- Monitor wastage and identify the reasons behind wastage.
- Maintain proper wastage records and take corrective action.
- Ensure portion control and recipe adherence to protect food and beverage margins.
- Coordinate with Purchase/Operations for replenishment requirements.
- Report damaged, expired or short-stocked items immediately

- Coffee Operations
- Ensure the coffee bar follows the company's beverage SOPs.
- Ensure espresso machines, grinders and brewing equipment are properly maintained and used.
- Monitor basic espresso calibration and beverage consistency.
- Ensure correct recipes, measurements and presentation for all beverages.
- Support the barista team during peak hours when required.
- Ensure coffee equipment and workstations are cleaned and maintained as per schedule.
- Kitchen, Bowls & Bakery Operations
- Ensure kitchen and bakery teams follow approved recipes and SOPs.
- Monitor preparation, portioning and presentation of bowls and food products.
- Ensure bakery products are displayed, stored and handled correctly.
- Monitor production quantities based on expected sales to minimize wastage.
- Ensure food preparation follows hygiene and food-safety requirements.
- Coordinate with the kitchen/bakery team to maintain availability of key products during operating hours.

- Customer Experience




- Ensure every customer receives a rapid, friendly and consistent experience.
- Monitor service speed and order accuracy.
- Handle customer complaints and service recovery professionally.
- Resolve beverage, food or service-related issues immediately wherever possible.
- Gather customer feedback and communicate recurring concerns to management.
- Maintain the overall Tribal Brew experience, energy and hospitality standards.
- SOP & Process Compliance
- Ensure all store SOPs are followed without shortcuts.

- Conduct regular checks on
- Opening & closing o cleaning o Food preparation o Beverage preparation o Inventory o Cash handling o Customer service o Hygiene o Equipment
- Ensure all employees understand their respective SOPs.
- Identify gaps in existing processes and recommend improvements.
- Maintain proper documentation and store records.
- Cash, POS & Administrative Control
- Ensure accurate POS billing and order processing.
- Monitor cash handling and end-of-day cash reconciliation.
- Ensure discounts, complimentary items and refunds are processed only as per company policy.
- Monitor daily sales reports and store-level operational data.
- Ensure all required reports are submitted within the defined timelines.
- Maintain store documents, checklists and records properly.
- Store Maintenance & Equipment
- Ensure the outlet is clean, functional and customer-ready at all times.
- Conduct daily checks of equipment, furniture, electricals, plumbing and other store facilities.
- Report breakdowns and maintenance requirements immediately.
- Coordinate with the Operations/Facility team for repairs.
- Follow up until critical maintenance issues are closed.
- Ensure equipment is used correctly to reduce breakdowns and unnecessary expenses.
- Daily Performance Reporting

The Store In-Charge will be responsible for maintaining and reporting key store metrics including:
- Daily Sales
- Sales vs Target
- Category-wise Sales
- Average Order Value
- Product-wise performance
- Wastage
- Inventory variance
- Staff attendance
- Customer complaints
- Order accuracy
- Service speed
- Store hygiene
- Equipment/maintenance issues

Perks and benefits

Over time allowance

📌 Store Incharge (Bengaluru)
🏢 Tribal Brew Coffee
📍 Bengaluru