- Incidents, Problems Service request resolution adhering to SLA.
- Perform Root cause analysis Impact assessments.
- Understanding, analysis and timely resolution of issues faced during Project Deployment / Hypercare cycles
- Test case / test data preparation and testing of application change releases.
- Document day to day tasks and related processes to prepare a knowledge base of support activities
- Interface co-ordination Monitoring
- Contribute for refining way of working to run AMS services
- Deliver topics which involves team members from multiple teams
- Specify and document change requests (business process specification)
- Authority: Will be responsible for delivery support in assigned area of work.
- Monitor, track, resolve and report tickets on support activities.
- Act as a point of contact for Scania for any issues that occur in assigned area of work.
- Accountability: Build up knowledge in assigned areas and system understanding
- Will have to co-ordinate and communicate directly with business end users as per the job requirements
- Customer support for issue resolution according to SLA.
- Should deliver on time high quality development support services.
Technical Skills
- EWM Master Data integration with the ERP system, Usage of Handling Unit (HU) management.
- Valuable understanding of process and layout oriented storage control for goods receipt.
- Complete set up and process of Wave management, Inventory management in EWM, Setting up strategy for put away and picking in EWM, direct put away process, All types ofreplenishment, Process of deconsolidation in EWM, slotting, value added services, Kitting, WOCR, Knowlege in Pick By Voice Sortor integration solution is preferred
- Yard management and labor management process, transport management, task interleaving
- Experience in EWM - PP Integration
- Setting and usages of mobile devices, Advance cycle counting process.
- Interface setting WM to EWM- CIF RIF, Queue monitoring
- SAP EWM - HANA exposure is preferred
Behavioural Skills
- Interpersonal skills and team working.
- Mandatory communication in Mandarin (Chinese)
- Excellent communication skills (written spoken English)
- Analytical and Problem Solving abilities
- Must be able to work independently as well as with team can manage own workload
- Able to Multi-task and work under tight deadlines
- Must be able to work independently with little to no supervision
- MS Office, MS-Project knowledge
Qualifications
- Critical Skills
- Should have at least 1 full lifecycle SAP R/3 implementation or Roll-Out experience (Project Preparation till Go-Live)
- Domain experience minimum of 1-2 years preferred in any Automobile / Logistics and Warehouse management company / appliances industries.
- Knowledge in SAP MM/WM is preferred
📌 Sr. SAP Consultant (Pune)
🏢 VOLKSWAGEN GROUP DIGITAL SOLUTIONS PRIVATE
📍 Pune
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