Job Summary

This position is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Responsibilities

- Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues

- Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators

- Dispatch WO for truck, rail and barge as per the timeline with any miss

- Communicate any delays to customers proactively

- Meets all customer levels of service and deadline requirements eliminating any service failures.

- Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS

- Records and audits all documents for equipment tracking

- Track, trace and report container activity

- Manage additional cost

- Update relevant systems to track appointments and drays

- Authorize equipment drops and monitor container idling

- Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors

- Process and complete all documentation assigned in a timely manner

- Ability to work in a fast paced workplace

- Cross learning capability and supporting team as in when required and supporting in being an engaged team




- provides the vendor feedback to procurement to improve the performance

You will be responsible for

- Executing Landside Operations which includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers.

- Executing administrative tasks that includes primary support to others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

- Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream

- Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

- Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

- This job requires limited job and business knowledge at the time of hiring.

Qualification/Experience

- Any Graduate with 2-3 years of experience.

Technical Skills

- Should have experience on SAP TMS, MS Office

- Case Management (good to have)

📌 Specialist (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai