Key Responsibilities:

- Engineering & Development: Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models.
- Integration Development: Build and maintain integrations across Microsoft Dynamics, Azure, Databricks, SnapLogic, and middleware platforms to ensure seamless data flow and automation.
- Data Engineering: Develop data models, pipelines, and transformations that support customer health scoring, lifecycle management, and predictive analytics.
- AI Enablement: Collaborate with architects and product managers to prototype and deploy AI-driven features such as sentiment analysis, escalation triggers, and predictive insights.
- System Reliability: Ensure solutions are secure, reliable, and performant, following enterprise standards for data governance, testing, and monitoring.
- Collaboration: Partner with Business Systems Analysts, Product Owners, and Scrum Teams to translate requirements into technical deliverables.
- Continuous Improvement: Research and adopt new technologies, frameworks,



and practices that improve development efficiency and system scalability.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- 5 years of professional software development experience in enterprise or SaaS environments.
- Strong skills in SQL, Python, Java, or C# for backend/data engineering.
- Experience with Gainsight NXT configuration is highly desirable; alternatively, Salesforce or Microsoft Dynamics configuration experience is strongly valued.
- Experience developing integrations with CRM platforms and middleware/iPaaS (SnapLogic or equivalent).
- Proficiency with cloud platforms (Microsoft Azure preferred) and distributed data systems (Databricks, Spark).
- Experience with frontend/UI frameworks (JavaScript, React, Angular, or equivalent) and building data-driven dashboards.
- Familiarity with REST APIs, event-driven architectures, and microservices.
- Solid problem-solving, debugging, and performance optimization skills.
- Interest or experience in AI/ML solutions for enterprise workflows

📌 Software Development Manager - CRM Platform (India)
🏢 TEKsystems
📍 India