The Soft Skill & Communication Trainer – cum – Counsellor will be responsible for developing learners' communication, employability, workplace behaviour and life skills while also providing structured candidate counselling throughout the training lifecycle. The position will support candidates from induction and orientation through training, assessment, interview preparation, placement and transition to employment.

Role Context within DDU-GKY 2.0

- The role combines two complementary functions: delivery of soft skills/communication and employability training, and structured candidate counselling.
- The trainer will work closely with the Centre Head, mobilisation team, domain trainers, MIS Executive and placement team to maintain continuity across the candidate lifecycle.
- Counselling should be candidate-centric, documented and escalated where issues relating to attendance, motivation, welfare, family concerns, employment expectations or retention require intervention.
- The role does not replace the independent Q-Team; quality observations and compliance matters are coordinated through the Centre Head and designated QA/Q-Team.

Key Responsibilities – Soft Skills & Communication Training A. Training Planning & Delivery

· Prepare session plans, lesson plans, activities and practice exercises for assigned soft-skill and communication modules.

· Deliver classroom and activity-based sessions using role plays, simulations, group discussions, presentations, case studies, games and workplace scenarios.

· Adapt training delivery to the education level, language ability, confidence and learning needs of rural youth.

· Maintain learner engagement and participation and provide individual feedback.

· Coordinate the soft-skills schedule with domain training to ensure the overall training plan is completed on time.

B. Communication & Language Skills

· Develop learners' listening, speaking, reading and workplace communication skills appropriate to their job role.

· Build functional English and/or relevant workplace language capability, while using local language strategically for comprehension.

· Train learners in self-introduction, professional conversations, telephone etiquette, workplace vocabulary and communication with supervisors/customers.

· Conduct speaking practice, presentations, group discussions, mock workplace interactions and interview simulations.

· Correct communication gaps constructively and maintain learner confidence.

C. Employability & Workplace Readiness

· Train learners in professional behaviour, punctuality, discipline, teamwork, workplace ethics and responsibility.

· Develop problem-solving, decision-making, adaptability and interpersonal skills.





· Teach workplace etiquette, grooming, body language and professional presentation.

· Prepare candidates for interviews, aptitude/HR rounds, group discussions and employer interactions as applicable.

· Support learners in understanding workplace expectations, relocation readiness and transition from training to employment.

D. Life Skills, Financial & Digital Awareness

· Support sessions on goal setting, self-awareness, confidence, stress management, decision-making and responsible behaviour.

· Develop basic awareness of personal financial discipline, budgeting, savings, wages and responsible use of financial services where included in the approved curriculum.

· Reinforce responsible digital behaviour, digital communication and basic workplace use of digital tools.

· Refer specialised issues outside the trainer's competence to the Centre Head or appropriate support mechanism.

Key Responsibilities – Counselling

A. Candidate Induction & Initial Counselling

· Conduct or support structured induction and counselling for newly enrolled candidates.

· Explain the training journey, attendance expectations, centre discipline, course structure, assessment, certification, placement and post-placement processes.

· Understand candidate aspirations, educational background, communication gaps, employment preferences and barriers.

· Identify candidates who may require additional academic, emotional, social, financial or family-related support.

· Maintain appropriate counselling records and referral notes.

B. Ongoing Counselling & Retention

· Conduct individual and group counselling sessions throughout the training cycle.

· Identify early warning indicators such as absenteeism, low participation, declining performance, homesickness, lack of motivation or intention to drop out.

· Develop candidate-specific counselling/action plans and follow up on agreed interventions.

· Coordinate with the Centre Head and relevant team members for cases requiring operational or welfare intervention.

· Support candidates through assessment anxiety, placement decisions, relocation concerns and transition to employment.

C. Career & Placement Counselling

· Help candidates understand available employment pathways, job roles, workplace expectations, salary/wage structures and career progression.





· Support candidates in selecting suitable employment opportunities based on skills, aspirations and practical constraints.

· Conduct pre-interview counselling and mock interviews.

· Support candidates in understanding offer letters, joining expectations, workplace conduct and relocation where applicable.

· Coordinate with the Placement Team on candidate readiness and placement-related counselling.

D. Parent/Guardian & Stakeholder Counselling

· Conduct parent/guardian counselling where required, particularly regarding training continuity, employment, relocation and post-placement support.

· Address common family concerns around migration, employment location, wages and safety through accurate programme information.

· Escalate unresolved or sensitive cases to the Centre Head rather than making commitments beyond authorised programme provisions.

5. Candidate Support & Safeguarding

· Maintain a respectful, inclusive and non-discriminatory learning environment.

· Provide additional support to candidates who face communication, confidence, social or adjustment barriers.

· Handle personal information and counselling discussions confidentially, subject to organisational safeguarding and escalation protocols.

· Immediately escalate serious welfare, safety, harassment, abuse, self-harm risk or other safeguarding concerns through the prescribed mechanism.

· Maintain skilled boundaries and avoid providing clinical, medical, legal or psychological services beyond the role's competence.

6. Assessment & Training Performance

· Conduct formative assessments, communication exercises, presentations, mock interviews and behavioural observations.

· Maintain learner-wise performance records and identify candidates needing remedial support.

· Coordinate with domain trainers to address learners whose technical performance is affected by communication, confidence or behavioural barriers.

· Prepare candidates for assessment, interviews and employer interactions.

· Provide timely performance inputs to the Centre Head and MIS Executive.

7. MIS & Documentation Responsibilities

· Maintain session plans, lesson completion records, learner assessment sheets and counselling records as prescribed.

· Submit accurate training and counselling data to the MIS Executive within defined timelines.

· Maintain candidate-wise intervention and follow-up records, while protecting confidentiality.

· Record attendance-related counselling and retention interventions.

· Provide required evidence during internal reviews, inspections and Q-Team/QA reviews.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Soft Skills Trainer cum Counsellor (Khordha)
🏢 Project Concern International
📍 Khordha