Manager Social Media Operations & Governance (Open For PAN India)

Role Summary

We are seeking an experienced Manager to lead the implementation and operationalization of Sandozs centralized Social Media Operations model. The role will be responsible for driving the transition of local market social media activities into a centralized operating model, ensuring compliant, scalable, and efficient delivery of Social Media Listening, Safety Case Monitoring, and Community Management services.

The Manager will work closely with Global teams, local market stakeholders, Digital Governance, Patient Safety, Corporate Affairs, and implementation partners to oversee onboarding, process implementation, platform configuration, change management, and ongoing governance.

Key Responsibilities

- Lead end-to-end implementation of the centralized Social Media Operations program, including planning, execution, and project governance.
- Manage onboarding of markets, social media accounts, vendors, and digital platforms (e.g., Sprinklr) into the centralized operating model.
- Coordinate with Global and Local stakeholders across Digital Governance, Patient Safety, Medical, Legal, Compliance, Corporate Affairs, Procurement, IT, and external partners.




- Drive implementation of standardized processes, governance frameworks, workflows, response matrices, reporting, and operational documentation.
- Monitor project timelines, risks, dependencies, budgets, and overall operational readiness while providing regular updates to leadership.
- Lead change management activities, including stakeholder communications, training, adoption, and continuous process improvement.

Experience & Qualifications
- 610 years of project management experience, preferably within the pharmaceutical, healthcare, or life sciences industry.
- Experience leading global transformation or operational excellence programs involving multiple stakeholders and vendors.
- Solid understanding of digital engagement, social media operations, governance, or customer engagement platforms (Sprinklr experience is preferred).
- Proven experience in stakeholder management, change management, risk management, and cross-functional project delivery.
- Bachelors degree in business, Life Sciences, Pharmacy, Marketing, or a related field. PMP, PRINCE2, Agile, or equivalent certification is preferred.

📌 Social Media Governance (Mumbai)
🏢 EY
📍 Mumbai