Required experience

Job location : Pune & Bangalore

- 6–8 years of experience in ITSM or Change Management.

- Strong experience in Change Management within a

SIAM, service integration or multi-vendor environment

.

- Experience developing and implementing Change Management frameworks, policies and governance processes.

- Experience working with multiple internal and external service providers.

- Experience with CAB/CRB governance, impact assessment, risk analysis and change documentation.

Required skills

- Strong analytical and impact-assessment skills.

- Excellent stakeholder communication and interpersonal skills.

- Strong documentation and reporting ability.

- Project, resource and time-management skills.

- Ability to work under pressure and meet tight deadlines.

- Strong customer focus and empathy.

- Teamwork, collaboration and information-sharing skills.





- Attention to detail and proactive ownership of deliverables.

- Situational analysis and decision-making skills.

- Vendor and service-provider coordination.

- Change KPI, SLA and continual service improvement management.

Education and certifications

- Graduate in

Engineering or Science

.

- ITIL V3 or ITIL V4 Foundation certification is mandatory.

The following certifications are desirable:

- EXIN BCS SIAM Foundation.

- Qualified Scrum Master or Certified ScrumMaster.

- ITIL Intermediate or ITIL 4 Managing Professional.

- Certified Outsourcing Professional.

- PRINCE2 or PMP.

- Certified Agile Service Manager.

- COBIT 2019 Foundation.

- ISO/IEC 20000 Foundation.

📌 SIAM Change Management (Pune)
🏢 Questhiring
📍 Pune