– SIAM Change Manager

Role Overview

We are looking for an experienced SIAM Change Manager to lead and coordinate Change Management processes within a SIAM / multi-vendor environment . The role will focus on ensuring changes are effectively planned, assessed, governed, communicated, and implemented with minimal risk and business disruption.

Key Responsibilities

- Lead and manage Change Management processes across a SIAM / multi-vendor setting.
- Develop and manage detailed Change Plans , including objectives, timelines, resources, risk mitigation, and stakeholder communication.
- Conduct comprehensive Change Impact and Risk Assessments for proposed changes.
- Design, implement, and maintain Change Control frameworks, processes, policies, and governance .
- Lead and coordinate Change Advisory Board (CAB) meetings and facilitate change approvals.
- Ensure all change requests and supporting documentation are accurate, complete, and compliant with defined standards.
- Monitor change progress using appropriate metrics and KPIs , and take corrective actions where required.
- Identify and manage resistance to change through effective communication, engagement, and stakeholder support.
- Coordinate Change Management activities across multiple service providers, technical teams, business stakeholders, and clients .
- Drive process improvement, standardization, and best-practice adoption across service lines.
- Develop and maintain Change Management methodologies, guidelines, and best-practice repositories.
- Support training, knowledge sharing, and continuous improvement initiatives.




- Act as a key liaison between the SIAM function and service providers/service lines .

Required Skills & Experience
- 5+ years of experience in ITSM, Change Management, Service Management, or a similar capacity.
- Strong hands-on experience in Change Management within SIAM or multi-vendor environments .
- Proven experience developing and implementing Change Management frameworks, policies, and processes .
- Strong knowledge of ITSM and ITIL processes .
- Extensive experience with Change Governance, Change Control, CAB management, and Change Impact Analysis .
- Experience coordinating and governing changes across multiple service providers .
- Strong understanding of risk assessment, change approval, compliance, and change documentation .
- Excellent stakeholder management, communication, analytical, and decision-making skills .
- Strong project, resource, and time-management abilities.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- High customer focus, attention to detail, and proactive approach to managing deliverables.

Education & Certification
- Graduate in Engineering or Science .
- ITIL V3/V4 Foundation – Mandatory .
- SIAM Foundation certification will be an added advantage.
- Additional certifications such as ITIL Intermediate/Managing Professional, PSM/CSM, PMP/PRINCE2, COBIT, or ISO/IEC 20000 are desirable.

Work Workplace
- Willingness to work according to client time-zone requirements .
- Working hours may vary based on project and client requirements.

📌 SIAM Change Manager (Pune)
🏢 Questhiring
📍 Pune