Location : Remote

Shift : 10am-7pm

Experience : 10 years of overall IT/solution architecture experience.

Tech Stack &

Requirements :

- Strong hands-on experience with ServiceNow, particularly SOMT / Telecom Service Management.
- Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.
- Good experience with MACD processes and telecom product/service lifecycle management.
- Practical experience with ServiceNow SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.
- Experience determining when to use standard SPM/SOMT functionality versus custom development.
- Strong experience in ServiceNow integrations and enterprise architecture.
- Excellent stakeholder communication and solutioning/presales experience.

Key Roles &

Responsibilities :

1.

Telecom SOMT Architecture :

- Design end-to-end ServiceNow SOMT architecture for telecom/fiber services.
- Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.
- Design Current Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.
- Define Product, Service, and Resource relationships across the telecom service lifecycle.
- Design reusable and scalable telecom fulfillment patterns.
- Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.

2.





ServiceNow SPM Experience :

- Strong understanding of ServiceNow Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.
- Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.
- Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs.

Actual

Dates, and Project Status Tracking.

- Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.
- Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.
- Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.
- Recommend standard ServiceNow capabilities wherever possible while minimizing unnecessary customization.

3.

Solution

Architecture & Integration :

- Create end-to-end solution architecture, functional architecture, and integration designs.
- Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.
- Identify gaps between standard ServiceNow capabilities and business requirements and recommend appropriate solutions.
- Ensure solutions are scalable, reusable, maintainable, and aligned with ServiceNow best practices.

📌 ServiceNow SOMT Architect (India)
🏢 Sureminds Solutions
📍 India