Role Overview

ServiceNow (SNOW) ITSM and ITOM Developer

7+ years experience

Chennai , Bangalore, Pune The ServiceNow (SNOW) ITSM and ITOM Developer is responsible for designing, developing, configuring, and maintaining solutions on the SNOW platform, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role supports automation, process optimization, and integration of IT workflows to enhance service delivery, operational efficiency, and reliability.

Key Responsibilities

Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules

Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes

Design and maintain integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs

Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and alignment with the Common Service Data Model (CSDM)

Implement and manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs)

Troubleshoot and resolve complex issues related to SNOW ITSM and ITOM modules

Collaborate with IT teams, stakeholders,



and end users to gather requirements and deliver effective solutions

Maintain technical documentation for configurations, customizations, and integrations

Ensure compliance with IT security standards, best practices, and governance requirements

Participate in agile development processes, including sprint planning, reviews, and daily stand-ups

Required Skills and Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

5+ years of hands-on experience in SNOW development, with a focus on ITSM and ITOM modules

Proficiency in JavaScript, SNOW Glide scripting, HTML, and CSS

Robust understanding of IT Service Management (ITSM) concepts, ITIL framework, and IT Operations Management (ITOM) practices

Experience with SNOW Discovery, Event Management, and CMDB lifecycle management

Experience with API integrations (REST, SOAP) and SNOW IntegrationHub

Familiarity with SNOW development tools (Flow Designer, Studio IDE, Update Sets)

SNOW certifications (CSA, CAD, ITSM, ITOM Implementation Specialist) are preferred

Preferred Qualifications

Experience with cloud-native infrastructure and cloud discovery tools

Knowledge of SNOW Agent Client Collector (ACC) and advanced CMDB features

Experience in agile methodologies (Scrum, Kanban)

📌 ServiceNow (SNOW) ITSM and ITOM Developer (Chennai)
🏢 GreatHR Solutions
📍 Chennai