About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A; transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us: [email protected]

What we offer:

- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
- Flexible remote work.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry leading training.
- Opportunity to work remotely is available.

Experience Required: Minimum 7-10 years of Business Analysis experience with ServiceNow implementations.

Job Location: India

Job Type: Remote (Contract Position – 6 months)

Preferred Qualifications:

- Bachelor's degree in Information Technology, Business Administration, Computer Science, Engineering, or a related field.
- 7-10 years of experience as a Business Analyst supporting ServiceNow implementations.
- Strong experience with ServiceNow ITSM modules including Incident, Request,



Problem, Change, Knowledge, and Service Catalog Management.
- Experience gathering, documenting, and validating business requirements for enterprise service management initiatives.
- Proven experience translating business requirements into functional specifications, user stories, process flows, business rules, and acceptance criteria.
- Robust understanding of ITIL processes and IT service management best practices.
- Experience facilitating workshops and stakeholder discussions with business, finance, IT, and operations teams.
- Ability to collaborate with Product Managers, Technical Leads, Developers, and Testing teams throughout the project lifecycle.
- Excellent communication skills with the ability to present complex requirements to both technical and non-technical audiences.

Preferred Skills:

- Prior experience supporting ServiceNow ITSM transformation or process improvement programs.
- Exposure to Account to Reporting (ATR) processes or finance-related service workflows is desirable but not required.
- Experience with ServiceNow Flow Designer, Service Catalog design, and workflow documentation.
- Working knowledge of ServiceNow HR Service Delivery (HRSD) is desirable but not required, enabling flexibility to support initiatives across multiple ServiceNow product teams.
- Experience supporting UAT planning, test case creation, defect management, and stakeholder sign-off activities.
- Working knowledge of Agile/Scrum methodologies and Jira/Azure DevOps.
- Experience with reporting, dashboards, and KPI definition within ServiceNow.
- Strong analytical and problem-solving skills with the ability to identify process optimization opportunities.
- ServiceNow certifications such as Certified System Administrator (CSA), ITSM Implementation Specialist, or Certified Implementation Specialist are preferred but not required.

📌 ServiceNow Business Analyst (ITSM) (India)
🏢 CloudLabs
📍 India