Seeking an experienced Service Transition Manager to lead end-to-end transition of current or changed services into live operations, ensuring operational readiness, service stability, compliance, and seamless business continuity.
Key Responsibilities
- Manage Service Transition lifecycle and governance activities.
- Conduct Operational Readiness Assessments and Go/No-Go reviews.
- Define and manage Acceptance into Service (AIS) requirements.
- Validate Non-Functional Requirements (Availability, Capacity, Performance, Security, DR, BCP).
- Maintain RAID logs and manage risks, issues, and dependencies.
- Review SOPs, Runbooks, Knowledge Articles, and operational documentation.
- Coordinate with Project,
Engineering, Operations, and Vendor teams.
- Manage Hypercare/Warranty support post go-live.
- Drive continuous service improvement initiatives and process automation.
Required Skills
- Service Transition Management
- ITIL v4 Foundation / Managing Professional
- Incident, Problem & Change Management
- Service Level Management (SLM)
- Major Incident Management
- Operational Readiness & AIS
- RAID Management
- Risk & Dependency Management
- Stakeholder Management
- Hypercare / Warranty Management
- Disaster Recovery & Business Continuity Planning