We are looking for a skilled ServiceNow AI Developer to design, develop, and implement AI-powered solutions on the ServiceNow platform. The ideal candidate will have strong ServiceNow development expertise and hands-on experience with Now Assist, Generative AI, AI Agents, integrations, and workflow automation.

The role involves customer delivery, solution design, innovation initiatives, and pre-sales support while contributing to AI accelerators and reusable assets.

Key Responsibilities

- Design and implement ServiceNow Now Assist solutions.
- Develop AI-powered workflows, prompts, AI Agents, and automations.
- Build and maintain integrations using REST APIs and enterprise applications.
- Develop Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources.
- Participate in solution design workshops and technical discussions.
- Lead implementation workstreams and support customer deployments.
- Create technical documentation and conduct knowledge transfer sessions.
- Support demos,



Proof of Concepts (POCs), and proposal development.
- Contribute to innovation initiatives, accelerators, and reusable assets.

Required Skills

- Strong experience in ServiceNow Development.
- Hands-on experience with Now Assist, Generative AI, AI Agents, and AI-powered workflows.
- Proficiency in JavaScript, REST APIs, Flow Designer, Script Includes, Business Rules, and Integrations.
- Experience in debugging, troubleshooting, and performance optimization.
- Understanding of RAG-based solutions and enterprise AI implementations.
- Solid communication and stakeholder management skills.

Preferred Certifications

- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CIS Data Foundation
- One additional CIS Certification
- ServiceNow Now Assist Training/Certification

📌 ServiceNow AI Developer (Pune)
🏢 Capgemini
📍 Pune