Service Engineer – Position Description

Reporting to: Manager Service – Nephrology

Summary of Role:

- To ensure timely installations and service of installed equipment.
- To ensure frequent visits to KOLs and fast issue resolution.
- Individual responsibility for assigned territory.
- Maintain valuable relations with all stake holders – technicians, doctors, center managers.
- Demonstrate strong problem-solving skills & customer handling skills.

Responsibilities in Detail:

- Install, calibrate, and maintain dialysis machines and related medical equipment.
- Perform routine preventive maintenance to minimize equipment downtime.
- Ensure good relations with all KOLs and with technician groups.
- Ensure seamless demo of equipment in the assigned territory with help of clinical team members.
- Diagnose technical issues and repair dialysis machines in a timely and efficient manner.
- Conduct performance testing and quality assurance checks.
- Provide technical support and training to medical staff on proper equipment usage.
- Maintain accurate records of service and repairs performed.
- Collaborate with internal stake holders for spare parts and technical support.




- Stay updated on technological advancements and best practices in dialysis equipment maintenance.
- Assisting sales and clinical team members to conduct technician and doctor CMEs.
- Participate in weekly / monthly review meetings with Regional Service head to gauge performance against assigned KRAs and taking necessary actions to improve performance.

Qualifications, Experience and Competencies Required:

PROFESSIONAL EXPERIENCE -

- 3 years of experience in servicing dialysis or other medical equipment.
- Should possess Knowledge of dialysis treatment processes and related biomedical principles.
- Ability to read and interpret technical manuals and schematics.
- Ability to work independently and respond to emergency repair requests.
- Willingness to travel to various healthcare facilities as required.
- Education- Bachelor's degree or diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

Pay: ₹40,408.18 - ₹50,000.00 per month

Work Location: In person

📌 Service Engineer (North Sikkim)
🏢 Lord's Mark Industries
📍 North Sikkim