Job Summary The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization. This role requires an understanding of IT systems, problem-solving skills, and the ability to communicate effectively with users and IT personnel.

Key Responsibilities

- Collaborate with IT teams to implement system improvements and participate in the deployment of current applications and services.
- Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
- Provide technical support for both hardware and software issues encountered by users.




- Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
- Analyze and resolve technical problems, including network, hardware, and software issues.
- Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
- Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

Education 4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Primary Skills

Information Technology (IT) Systems

Recruiter Info

Nikita Vasant Torne

📌 Service Desk Representative Analyst II (Pune)
🏢 Allstate India Private
📍 Pune