Key Responsibilities of Service Coordinator The Service Coordinator will support regional operations through the following activities:

- Service Operations Monitoring & Coordination

- Daily follow-up and monitoring of dealer breakdown calls, open calls, and key account customer complaints across the region.

- Coordination with Dealer Service Teams, ASMs, and field service engineers for timely closure of machine breakdowns and pending service cases.

- Monitoring machine uptime, service response timelines, and escalation management.

- Providing regular updates on service job status, resolution timelines, and claim approvals.

- Monitoring engineer productivity and job closure efficiency.

- Ensuring engineers have the necessary tools, spare parts, technical documents, and support for productive field operations.





- Escalating critical customer issues to Regional Service Manager, National Service Manager, and OEM teams wherever required.

- Tracking parts movement and spare parts consumption for service jobs.

- Following up with dealers for periodic service completion and post-warranty machine coverage.

- Supporting implementation of HO service KPIs, operational policies, service campaigns, and process improvement initiatives across the region.

- Ensuring timely communication flow between HO, Regional Office, ASMs, dealer teams, and customers for all service-related activities.

📌 Service Coordinator (Ahmedabad)
🏢 SANY Group
📍 Ahmedabad