11 Oct
|
Capgemini
|
Greater Noida
11 Oct
Capgemini
Greater Noida
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or chat for desktop-related issues.
- Troubleshoot hardware and software problems using various tools such as antivirus scanners, disk management utilities, etc.
- Manage service requests from initiation to resolution, ensuring timely closure of tickets.
- Collaborate with other teams (e.g., network operations) to resolve complex issues affecting multiple systems.
- Document all interactions with customers in a explicit and concise manner.
📌 Service Desk Specialist (Greater Noida)
🏢 Capgemini
📍 Greater Noida