Service Coordinator, UPS Manufacturing Company

Location: Delhi | Type: Full-time | Reporting to: Service Head / Owner

Responsibilities

- Answer incoming service calls and log every complaint with customer name, site, UPS model/capacity, and issue
- Assign service tickets to field engineers and follow up until closure
- Maintain service records, AMC schedules, and ticket status in Google Sheets
- Book parcels and couriers for spares and replacements, and share tracking details with customers
- Follow up on pending payments and service invoices, and update the payment status
- Send reminders to customers for AMC renewals and scheduled visits
- Coordinate with the sales and service teams on daily updates

Requirements

- 1-3 years in a coordinator, back-office,



or customer support role (technical or electrical industry is a plus)
- Good spoken Hindi and English; clear, polite phone manner
- Comfortable with Google Sheets (filters, basic formulas) and WhatsApp/email
- Organized, and able to stay calm when customers are upset

Pay: ₹21,000.00 - ₹24,000.00 per month

Perks

- Provident Fund

Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Language:
- English (Required)
- Hindi (Required)

Location:
- Delhi, Delhi (Required)

Work Location: In person

📌 Service Coordinator (Delhi)
🏢 Power Systems
📍 Delhi