Role & responsibilities

- Handle customers and understand their vehicle service and repair requirements.

- Inspect vehicles and identify the required service, repair, or maintenance work.

- Prepare and explain service estimates to customers and obtain approval before starting the job.

- Coordinate with technicians to ensure timely and accurate completion of service jobs.

- Keep customers updated about the vehicles service status, additional repairs, and expected delivery time.

- Ensure proper Job Card creation, documentation, and closure for every vehicle.

- Monitor service TAT and ensure vehicles are delivered within the committed timeline.

- Conduct quality checks before vehicle delivery and ensure customer concerns are properly addressed.

- Coordinate with workshop teams to resolve technical or service-related issues.

- Handle customer complaints and escalations professionally and ensure timely resolution.

- Explain completed work, parts replaced, and service charges to customers at the time of delivery.

- Maintain robust customer relationships and contribute to customer satisfaction and repeat business.

📌 Service Advisor (Surat)
🏢 Spinny
📍 Surat