Job Summary The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.

Location: Bengaluru

Experience

- 8-10 years of warehouse and logistics operations experience.

- Minimum 3 years in a supervisory or team management role.

- Experience handling large-scale warehouse operations and customer-facing accounts.

Key Responsibilities 1.

Warehouse Operations

Management

- Manage daily inbound, outbound, inventory, returns, and VAS operations.

- Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment.

- Monitor operational KPIs and ensure achievement of customer SLAs.

- Ensure optimum utilization of warehouse space, equipment, and manpower.

1. Team Leadership People Management

- Lead and supervise supervisors, team leaders, and warehouse associates.

- Conduct daily shift briefings and performance reviews.

- Monitor attendance, productivity, absenteeism, and manpower deployment.

- Coach, mentor, and develop team members for enhanced performance.

- Support recruitment, induction, and training activities.

1. Inventory Management

- Ensure inventory accuracy through cycle counts and physical verification.

- Investigate stock discrepancies and implement corrective actions.

- Monitor inventory movements and system transactions.

- Ensure inventory integrity and compliance with customer requirements.

1. Customer Service Stakeholder Management

- Act as the primary operational contact for customers and internal stakeholders.

- Provide timely updates on operational performance and service issues.





- Support customer visits, audits, and business reviews.

- Resolve operational escalations promptly.

1. Performance Productivity Management

- Drive productivity improvement initiatives.

- Monitor throughput, utilization, and efficiency metrics.

- Ensure achievement of productivity and cost-saving targets.

- Support automation and process optimization projects.

1. Compliance, Safety Quality

- Ensure compliance with safety policies and statutory requirements.

- Drive warehouse 5S and housekeeping standards.

- Conduct safety inspections and risk assessments.

- Ensure adherence to SOPs, work instructions, and customer operating procedures.

- Support internal, external, and customer audits.

1. Continuous Improvement

- Lead Kaizen, Lean, and process improvement initiatives.

- Identify operational bottlenecks and implement corrective actions.

- Drive reduction in overtime, damages, errors, and waste.

- Support digital transformation and system enhancement initiatives.

1. Reporting MIS

- Prepare and submit daily, weekly, and monthly operational reports.

- Analyse KPI trends and implement action plans.

- Present operational performance to management and customers.

- Ensure timely closure of audit observations and action items.

Qualifications

- Graduate degree in Logistics, Supply Chain, Business Administration, or related field.

- Skilled certifications in Supply Chain/Logistics preferred.

Required Skills

- SAP

- Inventory Control

- People Management

- Operational Planning

- KPI Management

- Customer Relationship Management

- MS Excel

- Root Cause Analysis (RCA) CAPA

- Lean / Kaizen / Continuous Improvement

Key Competencies

- Leadership Team Development

- Decision Making

- Analytical Thinking

- Problem Solving

- Customer Focus

- Operational Excellence

- Accountability

- Collaboration

- Adaptability

📌 Senior Supervisor - Operations (Bengaluru)
🏢 A.P. Moller - Maersk
📍 Bengaluru