- Job Purpose To supervise restaurant service staff and ensure smooth day-to-day food and beverage operations. The Senior Steward is responsible for maintaining service standards, assisting in staff supervision, ensuring restaurant cleanliness and readiness, and delivering a pleasant dining experience to hotel guests.
- Key ResponsibilitiesA. Restaurant Service Operations

- Supervise daily restaurant service during breakfast, lunch, dinner, and buffet operations.
- Ensure tables are properly laid, with clean crockery, cutlery, glassware, and linen.
- Monitor timely food and beverage service and ensure guest orders are served correctly.
- Assist the Restaurant Manager in managing restaurant opening and closing procedures.
- Ensure buffet counters are properly arranged, maintained, and replenished in coordination with the kitchen.
- Monitor table turnover and ensure the restaurant is ready for the next service.
- Support room service and banquet operations whenever required.

B. Guest Service and Satisfaction
- Welcome guests professionally and assist them with seating and menu information.
- Explain menu items, food options, and available beverages to guests.
- Take orders accurately and coordinate with the kitchen and bar teams.
- Handle basic guest complaints politely and escalate unresolved issues to the Restaurant Manager.
- Attend to special requests, dietary preferences, and VIP guest requirements.
- Maintain qualified communication and hospitality standards at all times.

C. Team Supervision
- Guide and supervise stewards, trainee stewards,



and service associates during operations.
- Allocate service stations and tables to team members as instructed.
- Conduct pre-service briefings and communicate daily specials, menu changes, and guest requirements.
- Ensure staff maintain proper grooming, hygiene, punctuality, and discipline.
- Train junior staff in table service, order taking, buffet service, and guest handling.
- Report staff shortages, attendance issues, and operational concerns to the Restaurant Manager.

D. Hygiene and Cleanliness
- Ensure restaurant floors, tables, chairs, service stations, and buffet counters remain clean.
- Check the cleanliness and condition of crockery, cutlery, glassware, and service equipment.
- Ensure proper handling and storage of service items and restaurant linen.
- Follow hotel hygiene, sanitation, and food safety procedures.
- Ensure used plates and service equipment are cleared promptly.
- Report pest concerns, spills, breakages, and maintenance issues immediately.

E. Billing and Cash Handling
- Ensure guest orders are entered correctly into the POS system.
- Verify bills for accuracy before presenting them to guests.
- Handle cash, card payments, and room-charge postings according to hotel procedures,



where authorized.
- Report billing discrepancies, voids, discounts, and payment issues to the Restaurant Manager.
- Follow hotel procedures for shift closing and settlement records.

F. Inventory and Cost Control
- Monitor the availability of crockery, cutlery, glassware, linen, and service supplies.
- Maintain records of breakages, shortages, and damaged equipment.
- Ensure responsible use of restaurant supplies and minimize unnecessary wastage.
- Assist in stocktaking and daily requisitions.
- Ensure beverages and other service items are issued and handled according to hotel procedures.

G. Group and Banquet Service
- Assist in food service for corporate groups, tour groups, social events, and special functions.
- Ensure table layouts and buffet arrangements follow the approved event requirements.
- Coordinate meal timings and special instructions with the kitchen, restaurant, and banquet teams.
- Ensure smooth service during high-occupancy periods and large group movements.

3. Qualifications and Experience
- Diploma or certificate in Hotel Management / Food & Beverage Service preferred.
- Minimum 2–4 years of experience in restaurant or hotel food and beverage service.
- Previous experience supervising junior stewards is preferred.
- Knowledge of restaurant service standards, buffet operations, and POS billing.
- Good communication skills in English and Hindi; Konkani is an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Senior Steward (Goa)
🏢 Le Seasons Beach Resort
📍 Goa