Role & responsibilities

We are looking for a dynamic and results-driven Senior Salesforce Developer Service Cloud to lead the design, development, integration, and implementation of scalable Salesforce Service Cloud solutions.

The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud, Apex, Lightning Web Components (LWC), Salesforce integrations, and telephony/calling system integrations. The role requires experience working with Enterprise Calling Systems, Salesforce Call Center, and Service Cloud Voice, along with the ability to lead a team, collaborate with stakeholders, and ensure high-quality technical delivery in an Agile workplace.

Key Responsibilities

- Lead the design, development, and deployment of scalable Salesforce Service Cloud solutions using Apex, LWC, SOQL, and Salesforce APIs.
- Design and implement integrations between Salesforce Service Cloud and enterprise calling/telephony systems.
- Work on Salesforce Call Center integrations and telephony-enabled Service Cloud solutions.
- Implement and support Service Cloud Voice capabilities and integrations.
- Integrate Salesforce with third-party applications and external systems using APIs and web services.
- Configure and customize Service Cloud features based on business and customer-service requirements.
- Collaborate with stakeholders to understand business processes and translate requirements into scalable Salesforce solutions.
- Lead and mentor a team of Salesforce developers and admins.
- Conduct code reviews and ensure adherence to Salesforce development and coding best practices.




- Ensure effective use of DevOps practices and tools such as SFDX, Git, Jenkins, and CI/CD pipelines.
- Manage and prioritize development activities using Agile tools such as Jira.
- Troubleshoot and resolve technical, integration, and production issues.
- Create and maintain technical documentation for Salesforce solutions and integrations.
- Work closely with business, technical, and leadership teams to ensure successful project delivery.

Required Skills & Experience

Salesforce Technical Skills

- Strong hands-on experience in Salesforce Service Cloud.
- Strong expertise in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
- Experience with Salesforce configuration, customization, and development.
- Strong understanding of Salesforce integrations and third-party application integration.
- Experience with REST/SOAP APIs and web services.

Telephony / Calling System Skills Must Have

- Hands-on experience integrating Salesforce with calling/telephony systems.
- Experience with Enterprise Calling Systems and Salesforce.
- Experience with Salesforce Call Center.
- Experience with Service Cloud Voice.
- Understanding of CTI/telephony integration, call routing,



screen pop, call logging, and related Service Cloud capabilities.
- Experience integrating Salesforce with external communication/contact-center platforms.

DevOps & Tools

- Experience with SFDX, Git, Jenkins, CI/CD pipelines, or equivalent Salesforce DevOps tools.
- Good understanding of Salesforce deployment and release management processes.
- Experience working with Jira in an Agile/Scrum environment.

Functional & Leadership Skills

- Strong understanding of Service Cloud business processes and customer service workflows.
- Ability to translate business requirements into scalable Salesforce solutions.
- Proven experience in team management, mentoring developers, and owning technical delivery.
- Strong stakeholder management and communication skills.
- Ability to work effectively with business, technical, and leadership teams.

Certifications

Salesforce certifications such as

- Salesforce Certified Platform Developer I/II
- Salesforce Certified Administrator
- Salesforce Service Cloud Consultant
- Salesforce Architect certifications

Preferred Qualifications

- Strong experience in Salesforce Service Cloud Voice / Salesforce Call Center / CTI integrations.
- Experience working with global clients and global delivery models.
- Experience in Agile/Scrum methodology.
- Experience handling complex Salesforce integration projects.
- Strong troubleshooting and problem-solving skills.

Ability to drive technical discussions and provide solution recommendations.

📌 Senior Salesforce (Service Cloud) Developer (Noida)
🏢 Girikon Solutions
📍 Noida