Key Responsibilities:

A.

Product

Strategy &

- Development

- Develop and manage retail finance products such as New Car Loans, Used Car Loans, refinancing, top-up loans, buyback programs, balloon schemes, assured resale value programs, and other tailored financing structures.
- Conduct market research, competitor benchmarking, and customer insights to identify product opportunities.
- Conceptualize and launch new product offerings aligned with OEM retail strategy and customer buying behaviour.
- Design customer-centric value-added offerings (insurance, extended warranty finance, service package finance, accessories finance, loyalty programs).

B. Pricing, Policy &

- Program Management

- Formulate product pricing, interest rate structure, schemes/subvention plans, and promotional offers.
- Build product approval notes, business cases, and policy documentation.
- Track product profitability, yield, and portfolio performance; recommend revisions to maintain competitiveness.
- Manage OEM subvention schemes and retail program rollouts across dealership networks.

C.

Business

Growth &

- Channel Support

- Partner with regional and field sales teams to drive product penetration and loan conversion ratios.
- Conduct product training sessions for dealer finance teams, DSA’s and internal sales teams.
- Monitor national/regional product performance and implement corrective action plans.
- Optimize dealer-level product adoption and ensure availability of proper product communication materials.

D.





Digital

Journey &

- Process Enhancement

- Work with technology and digital teams to build seamless retail loan journeys, including lead management, credit decisioning automation, KYC/Video KYC, e-agreement, e-mandate, and onboarding workflows.
- Enhance customer experience by simplifying loan documentation, disbursal process, and turnaround time (TAT).
- Identify and digitize manual steps to increase productivity and reduce operational costs.

E. Risk, Compliance &

- Regulatory Alignment

- Coordinate with Credit, Risk, Operations, and Compliance teams to ensure product policies are compliant with RBI &
- NBFC regulations.
- Conduct risk assessment for current product propositions and ensure controlled execution.
- Ensure product-level adherence to fair practices code, KYC/AML norms, data protection, and internal audit guidelines.

F. Cross-functional Collaboration

- Liaise with OEM brand, marketing, and retail vertical to create aligned finance programs.
- Collaborate with Risk, Credit, Operations, Collections, Legal, and IT to ensure holistic product governance.
- Act as the product SPOC for all stakeholders, ensuring smooth implementation of product initiatives.

G. Analytics &

- Reporting

- Track KPIs: volume, conversion rates, yield, NPAs, dealer activation, scheme performance.
- Use analytics to identify customer segments, credit behavior, and actionable insights for product refinement.

📌 Senior Product Manager (Gurugram)
🏢 Hyundai Capital India
📍 Gurugram