Key Responsibilities:

- Manage end-to-end SaaS platform operations and client technical requirements.

- Lead and manage Tech Support and Customer Support teams.

- Handle client meetings, technical solutioning, and pre-sales support.

- Coordinate with Sales and Development teams for platform launches and implementations.

- Manage SaaS integrations including API, SSO, HRMS, and related systems.

- Drive process automation using Google Apps Script, AI tools, and MIS reporting.

- Coordinate ISO, GDPR, VAPT, and information security activities.

- Manage technology and development vendors.

- Monitor and optimize AWS costs and usage.

- Identify technical issues, troubleshoot problems, and ensure timely resolution.

- Maintain strong client relationships and ensure smooth service delivery.

Required Skills:





- 3–6 years of experience in SaaS, Technology Operations, Product/Platform Operations, or Client Delivery.

- Strong communication and client management skills.

- Positive technical understanding of SaaS platforms and integrations.

- Experience in team handling and technical support management.

- Strong problem-solving and analytical skills.

- Knowledge of API, SSO, HRMS, AWS, and information security processes will be preferred.

- Ability to coordinate effectively with Sales, Development, Support, and external vendors.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 Senior Manager – SaaS Platform & Client Operations (Mumbai)
🏢 Property 365
📍 Mumbai