About Kapture CX Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises .

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows — including customer support, sales, collections, and claims .

Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels , with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries , helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation .

What is this role all about?

As a Senior Manager – Enterprise Sales , you will drive revenue growth by identifying, developing, and closing large enterprise opportunities for Kapture's AI-powered CX and automation solutions across India, with a strong focus on North India / Delhi NCR .

You will work closely with CXOs, business leaders, technology teams and other senior stakeholders , understanding their business challenges and positioning Kapture's AI, Agentic AI and CX solutions to deliver measurable business outcomes.

This is a hands-on enterprise sales role where you will own the sales cycle end-to-end, from prospecting and discovery through solution positioning, commercial negotiations and closure.

Here's what you will do

- Identify, prospect and close high-value enterprise opportunities across India.
- Build and maintain strong relationships with CXOs, VPs, Business Heads, CIOs, CTOs, COOs and CX leaders.
- Own the complete sales cycle from prospecting, discovery and solution positioning to negotiation and closure.
- Understand customer business challenges and position AI, Agentic AI, Voice AI, Conversational AI and CX automation solutions around measurable business outcomes.
- Lead complex,



consultative sales cycles involving multiple business and technical stakeholders.
- Effectively engage and nurture enterprise customers throughout long sales cycles, maintaining momentum and stakeholder alignment.
- Work closely with Pre-Sales, Product, Customer Success and Marketing teams to develop tailored solutions and proposals.
- Build a strong and predictable enterprise sales pipeline and consistently achieve revenue targets.
- Drive commercial negotiations, deal structuring and contract closure.
- Maintain accurate CRM data, sales forecasts and opportunity tracking.
- Develop strategic relationships with key accounts and identify opportunities for expansion, cross-sell and upsell.
- Build and leverage an enterprise network across North India / Delhi NCR, while also contributing to Pan-India opportunities.

What does success look like in this role? You consistently achieve or exceed revenue targets, build a healthy enterprise pipeline, close strategic enterprise deals, and establish Kapture CX as a trusted AI-powered Customer Experience and automation partner for large enterprises.

You are able to independently manage complex enterprise sales cycles, engage senior decision-makers effectively, and translate customer business challenges into compelling technology solutions.

What would make you a good fit?

Must-Have

- Minimum 4 years and up to 10 years of experience in Enterprise Sales / B2B Technology Sales / SaaS Sales / Solution Sales.
- Proven track record of closing enterprise deals and consistently achieving sales targets.
- Strong experience in enterprise sales and complex solution selling.
- Experience managing large, multi-stakeholder sales cycles and the ability to appropriately engage customers throughout long sales cycles.




- Proven experience engaging with CXOs and senior business / technology decision-makers.
- Solid understanding of consultative, value-based and solution-based selling.
- Experience owning the complete enterprise sales cycle, from prospecting and discovery to negotiation and closure.
- Strong commercial negotiation, deal structuring and stakeholder management skills.
- Demonstrated ability to build and manage a healthy enterprise pipeline.
- Minimum ARR ownership of ₹4–5 Cr is good to have.

Good to Have
- Experience selling AI, GenAI, AI Agents, Agentic AI, Voice AI, Conversational AI, CX, CRM, Contact Center, automation or enterprise software solutions.
- Experience in B2B SaaS or enterprise technology sales.
- Experience selling CRM solutions.
- Existing enterprise relationships across BFSI, Retail, E-commerce, Travel, Logistics, Consumer Brands or other large enterprise segments.
- Experience closing high-value / multi-year SaaS or technology contracts.
- Experience in fast-growing SaaS, AI or technology companies.
- Strong enterprise network across North India / Delhi NCR.
- Pan-India enterprise sales experience is a strong advantage.
- Experience working closely with Pre-Sales, Solution Consulting, Product and Customer Success teams on complex enterprise opportunities.

Note: Domain expertise in CRM, BFSI, Retail, Digital Transformation or AI is an advantage but not mandatory . The key requirement is strong enterprise sales experience, CXO engagement, complex solution selling and revenue ownership . Why should you be interested?

- Opportunity to sell and scale AI-led enterprise solutions with a rapidly growing SaaS company.
- Ownership of strategic enterprise opportunities with direct exposure to senior leadership.
- Chance to work at the forefront of Agentic AI and Customer Experience transformation.
- High-impact role with significant ownership of revenue and GTM growth.
- Competitive compensation, performance-based incentives and ESOPs.
- Fast-paced culture that values ownership, customer obsession and execution.

📌 Senior Manager - Enterprise sales (Gurugram)
🏢 Kapture CX
📍 Gurugram