Senior Engineer - Cloud & Infra Management Job RequirementsMinimum 58 years of relevant experience working as Service Configuration Manager Should possess good understanding of ITIL V3 and ITIL4 service lifecycle modules Should have strong verbal written communication and interpersonal skills Lead role while acting as a liaison with internalexternal customers Key Responsibilities Process Ownership Governance Own end to end Service Configuration Management process and consulting engagements Good understanding of CSDM modules and Service Mappings Exposure of CMDB Greenfield implementation Setup new CMDB Classes attributes and CSDM along with Process documentation templates as and when required Know how to interact well with the customers and explain the CMDB process associated best practices and offerings Define and maintain process policies standards scope and operating model inscope CI classes environments and lifecycle stages Establish and run CMDB governance forums weeklymonthly to drive decisions on standards exceptions risks and priorities Define RACI and enforce CI ownershipaccountability across Infrastructure Apps Cloud Security and ITAM teams Establish controls for CI lifecycle management create update retire Manage process exceptions and ensure appropriate risk acceptance and approvals are documented Identification Reconciliation Deduplication Discovery Strategy Establish and oversee endtoend deduplication controls to prevent detect and remediate duplicate or conflicting CI records Ensure identification reconciliation and deduplication outcomes are traceable repeatable and auditready Oversee onboarding and offboarding of data sources with solid integration controls data mapping and validation Data Quality Management KPIs Continuous Improvement Define and track CMDB data quality KPIs completeness correctness compliance timeliness Own CMDB health dashboards scorecards and management reporting Lead continuous improvement initiatives to improve CMDB accuracy and usability Set quality thresholds and escalation mechanisms for recurring issues Change Management Integration CI Lifecycle Control Ensure CMDB updates are governed through Change and Request Management processes Enforce controls to prevent unauthorized or manual CI updates Ensure CI retirementdecommission processes are aligned with asset disposal application decommission and infrastructure teardown Business Communication Stakeholder Management CrossTower Act as the single point of contact for CMDB governance across Infrastructure Application Cloud Security and ITAM teams Drive CI ownership and accountability by engaging tower leads and process owners Resolve crossteam conflicts related to CI ownership data discrepancies and process adherence Reporting Metrics Define CMDB performance metrics and KPIs covering data quality completeness accuracy reconciliation and deduplication effectiveness Prepare and deliver CMDB health reports dashboards and executive summaries Provide leadership with periodic reporting on data quality KPIs audit posture risks and remediation status Track and report progress of CMDB remediation initiatives and continuous improvement actions Enablement SOPs Training Knowledge Management Own and maintain process documentation SOPs work instructions control documents and governance artifacts Provide trainingenablement to support teams eg Deskside Infra Ops App Ops on CMDB standards and CI ownership Ensure smooth transitions and knowledge transfer during new scope onboarding tool changes or organizational changes Continuous Improvement Process Maturity Drive continuous improvement of configuration management processes based on metrics audit findings and stakeholder feedback Embed standardization automation and preventive controls to reduce operational risk and manual effort Job Qualifications Skills SectionDetails DomainStrong Configuration management skills as a LeadManager Should have exposure to ITSM ticketing tools ie ServiceNow Symphony Summit BMC Remedy etc Good interpersonal organization and customer services skills Experience of working within rest of ITSM processes such as Change Management Configuration or Release in a demanding and complex environment Strong IT Service management skills Soft Skills Excellent communication and email writing skills Team collaboration Documentation and knowledge sharing Education RequirementsBachelors Masters in Computer Science or equivalent can be marked optional or flexible Certifications ITILV3 ITIL4 Foundation Gen AI Concepts ServiceNow Generative AI Now Assist Certification on market leading ITSM ticketing tools would be preferred

📌 Senior Engineer - Cloud and Infrastructure Management (Pune)
🏢 Larsen u0026 Toubro Infotech Ltd (LTI)
📍 Pune