Job Title: Senior Customer Care Representative

Experience: 2–5 Years

Job Type: Full-time

Location: Malad, Mumbai

Job Summary

We are looking for a Senior Customer Care Representative to handle customer queries, provide support, and resolve customer concerns efficiently. The candidate should have good communication skills and a customer-focused approach.

Responsibilities

- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide suitable solutions.
- Handle customer complaints and follow up for resolution.
- Maintain accurate records of customer interactions.
- Coordinate with internal teams to resolve customer issues.
- Handle escalated customer queries when required.
- Follow company processes and customer service guidelines.
- Meet assigned service and performance targets.




- Support team members and share knowledge when required.

Requirements
- 2–5 years of experience in customer service or customer support.
- Good verbal and written communication skills.
- Basic computer knowledge.
- Positive problem-solving and customer-handling skills.
- Ability to work effectively in a team.
- Positive and professional attitude.

Key Skills

Customer Service, Customer Support, Communication Skills, Complaint Handling, Customer Relationship Management, Problem Solving.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s)

- What language you know ?

Experience:
- BPO: 3 years (Preferred)

Work Location: In person

📌 Senior Customer Care Executive (Mumbai)
🏢 Bright Talent Solution
📍 Mumbai