Operations &

- Reconciliations

- Reconcile fees related to OTC and Listed Derivatives products including CDS, IRS, FX, Equities, Bonds, Futures, Options, and other market products
- Perform detailed analysis and validation of brokerage, clearing, exchange, regulatory, and market data fee calculations
- Investigate and resolve complex exceptions, breaks, disputes, and reconciliation variances
- Review, validate, and process client, broker, exchange, and vendor invoices while maintaining a high level of accuracy and control
- Ensure all client service levels and internal controls are met consistently
- Perform root cause analysis on operational issues and drive sustainable resolutions
- Proactively identify risks and escalate critical issues where appropriate

Client &
- Stakeholder Management

- Serve as a key point of contact for external and internal stakeholders
- Manage investigations and queries relating to invoices, reconciliations, fee calculations, billing discrepancies, and operational processes
- Participate in client operational discussions
- Build and maintain effective working relationships with both internal and external stakeholders
- Communicate complex issues clearly and provide meaningful analysis and recommendations

Process Improvement &
- Operational Excellence

- Identify opportunities to improve operational efficiency, scalability, productivity, and controls
- Evaluate and streamline existing processes to reduce manual effort and operational risk
- Contribute towards the enhancement of procedures, controls, SOPs, and governance frameworks
- Support audit, compliance, regulatory, and control initiatives through accurate documentation and evidence management
- Promote a culture of continuous improvement and operational excellence

Technology, Automation &
- AI Innovation

- Actively identify opportunities to leverage Artificial Intelligence, Generative AI, automation,



and data analytics to enhance operational performance
- Lead the development and implementation of automation and efficiency initiatives across operational workflows
- Design and develop analytical solutions, dashboards, automation utilities, proofs of concept, and reporting tools
- Utilize AI platforms and automation technologies to optimize processes, strengthen controls, improve data quality, and reduce manual effort
- Translate business challenges into technology-driven solutions with measurable outcomes
- Collaborate with Business Analysts, Product Teams, Development, QA, and Project stakeholders to deliver strategic improvements
- Remain current with emerging AI, automation, and analytics technologies and proactively identify opportunities for adoption
- Act as a technology and innovation champion within the team

Leadership &
- Knowledge Sharing

- Support, coach, and mentor junior team members
- Act as a subject matter expert across assigned products, clients, or operational processes
- Share knowledge and best practices across the department
- Demonstrate ownership and accountability for deliverables and broader team objectives
- Contribute towards departmental strategy, innovation, and capability development initiatives

Essential Skills &

- Experience

- 4-6 years of experience within Investment Banking Operations, Brokerage, Fees &
- Expense Management, Reconciliations, Market Data, or related Financial Services functions




- Strong knowledge of OTC Derivatives products and end-to-end trade lifecycle concepts
- Sound understanding of Investment Banking products, market infrastructure services, fee models, and operational workflows
- Proven experience managing client, broker, exchange, vendor, and stakeholder relationships
- Strong analytical, investigative, and problem-solving capabilities
- Ability to deep dive into complex operational issues, identify root causes, and recommend practical solutions
- Advanced Excel and data analysis skills
- Experience working with large datasets and generating meaningful business insights
- Outstanding attention to detail and accuracy
- Excellent communication and stakeholder management skills
- Demonstrated ability to independently manage priorities and deliver results with minimal supervision
- Proven hands-on experience utilizing AI, Generative AI, automation, and productivity tools within a business workplace
- Demonstrated track record of delivering efficiency improvements, automation initiatives, process optimization, or operational transformation projects
- Self-starter mindset with a high degree of ownership, accountability, curiosity, and initiative
- Ability to challenge existing processes and identify opportunities to improve efficiency, controls, scalability, and client outcomes

Preferred / Desirable Skills

- Experience with SQL, Python, Power BI, Tableau, Power Automate, VBA, or similar analytical and automation technologies
- Hands-on experience using AI tools such as Microsoft Copilot, Claude, or comparable enterprise AI platforms
- Experience building dashboards, automation workflows, analytical models, reporting solutions, or AI-assisted business processes
- Knowledge of data visualization, business intelligence, and advanced analytics concepts
- Experience working across Operations, Technology, Product, and Change functions

📌 Senior Analyst (Bengaluru)
🏢 SmartStream
📍 Bengaluru