Job Title: Identity & Access Management (IAM) – Level 2 Engineer

This is a mid-level technical role requiring prior experience in identity platforms and enterprise IAM processes

Work Location: Pune (preferred) or Chennai.

Shift Timings: 24x5 (plus rotational on-call on weekends)

Key Responsibilities:

- Respond to and resolve Level 2 IAM incidents and service tickets in a timely manner.
- Support the administration of IAM tools such as Active Directory, Azure AD, SailPoint, CyberArk, or equivalent platforms.
- Monitor IAM infrastructure to ensure high availability.
- Work closely with IT and security teams to ensure the integration of IAM systems with other technologies.
- Process and troubleshoot user provisioning, de-provisioning, and access modification requests across enterprise systems.
- Assist with onboarding and offboarding processes including role-based access control (RBAC) and least privilege enforcement.
- Work closely with IT support teams, application owners, and SOC to investigate access issues and enforce policy.
- Support access reviews, certification campaigns, and audit requests as part of compliance activities.
- Assist users with SSL certificate renewal
- Help document IAM processes, workflows, and runbooks.




- Identify recurring issues and suggest improvements or automation opportunities.
- Escalate complex issues to Level 3 engineers in a timely manner

Skills and Qualifications:

- Experience: 5-7 years of hand-on experience in IT security.
- Education: Bachelor’s degree in computer science or a related field.
- On-Premises and Cloud Skills: Experience with both on-premises and cloud (Azure, AWS) environments.
- IAM Solutions:
- Solid understanding of user lifecycle management, access control models, and directory services
- Experience with IAM solutions such as SailPoint, CyberArk, Microsoft Azure AD, or similar.
- Incident Management: Knowledge of ITIL practices and experience with ServiceNow.
- Network Security: Basic understanding of network protocols, firewalls, and other security technologies.
- Soft Skills :
- Good communication skills and ability to work in a team-oriented environment
- Quick learner
- Positive attitude
- Preferred Qualifications: Certifications in IAM or cybersecurity are a plus

Please share your CV with [email protected]

📌 Security Consultant (Maharashtra)
🏢 Tech Mahindra
📍 Maharashtra