– SD Stays ExecutiveCompany: SD Stays

Website: SDStays.com

Job Title: SD Stays Executive – Short-Term Rental Operations

Location: Jalandhar, Punjab, India – Work from Office

Shift: Night Shift – Aligned with San Diego, USA Time Zone

Employment Type: Full-Time

About SD StaysSD Stays is a short-term rental and vacation property management business operating properties in San Diego, California, USA. We provide guests with comfortable stays while managing reservations, guest communication, property coordination, pricing, and day-to-day Airbnb operations.

We are looking for a SD Stays Executive to join our Jalandhar office and support the smooth remote operation of our San Diego properties.

Role OverviewThe SD Stays Executive will be responsible for supporting the company's Airbnb and short-term rental operations remotely from India. The candidate will coordinate with guests, property teams, vendors, and internal management to ensure that San Diego properties operate efficiently and guests receive a high-quality experience.

The role requires strong communication skills, attention to detail, problem-solving ability, and the flexibility to work during US/San Diego business hours and night shifts in India.

Key Responsibilities1. Airbnb &

- Booking Operations

- Manage and monitor Airbnb and other short-term rental booking platforms.
- Monitor new reservations, cancellations, modifications, and guest requests.
- Ensure property calendars and availability are updated accurately.
- Assist with managing check-in and check-out information.
- Monitor booking details and ensure all required guest information is properly recorded.
- Identify booking-related issues and escalate them to management when required.

2.

Guest

Communication
- Respond to guest inquiries through Airbnb, email, phone, SMS, or other communication platforms.
- Provide guests with accurate information regarding properties, check-in, check-out, parking, house rules, amenities, and local requirements.
- Handle guest complaints and service requests professionally.
- Follow up with guests to ensure issues are resolved promptly.
- Maintain a professional and friendly communication style with US-based guests.

3.

Property Operations

Support
- Coordinate remotely with housekeeping, maintenance teams, handymen, vendors, and other property service providers in San Diego.
- Follow up on cleaning schedules before and after guest check-outs.
- Ensure properties are prepared for incoming guests.
- Report maintenance, repair, or property-related issues to the appropriate team.
- Track open maintenance and operational issues until resolution.




- Coordinate urgent property-related situations when required.

4. Check-In & • Check-Out Coordination
- Monitor daily arrivals and departures.
- Ensure guests receive correct check-in instructions.
- Verify that properties are ready before guest arrival.
- Coordinate with housekeeping and maintenance teams when issues are identified.
- Follow up on check-out requirements and property condition.

5.

Airbnb Listing

Support
- Monitor Airbnb property listings and ensure information is accurate.
- Assist in updating property descriptions, amenities, house rules, photos, pricing information, and availability.
- Identify opportunities to improve listing quality and guest experience.
- Monitor guest reviews and feedback and report important issues to management.

6. Pricing & • Revenue Support
- Assist the management team in monitoring property pricing.
- Review daily, weekly, and seasonal rates.
- Support pricing adjustments based on occupancy, demand, holidays, events, and market conditions.
- Monitor competitor listings and market pricing when required.
- Assist in maximizing occupancy and revenue for assigned properties.

7.

Guest

Experience &

• Reviews
- Monitor guest feedback and reviews.
- Identify recurring guest complaints or operational issues.
- Coordinate internally to improve guest experience.
- Follow up on review-related issues and escalate negative experiences to management.
- Maintain high service standards across all assigned properties.

8. Reporting & • Documentation
- Maintain accurate records of reservations, guest requests, maintenance issues, and operational activities.
- Prepare daily/weekly operational reports when required.
- Update internal systems, spreadsheets, and property management software.
- Track pending tasks and ensure timely completion.
- Provide regular updates to the management team.

Required Skills
- Excellent written and verbal English communication.
- Strong customer service and problem-solving skills.
- Good knowledge of MS Excel/Google Sheets.
- Comfortable working with online platforms and software.
- Strong attention to detail.
- Ability to multitask and manage multiple properties simultaneously.
- Ability to handle US-based customers professionally.




- Good follow-up and coordination skills.
- Ability to work independently during night shifts.
- Robust sense of ownership and accountability.

Preferred ExperienceCandidates with experience in any of the following areas will be preferred:
- Airbnb operations
- Short-term rental management
- Vacation rental management
- Hotel operations
- Property management
- Hospitality
- Customer support for US clients
- Guest relations
- Booking/reservation operations
- Travel and hospitality operations

Experience with Airbnb, VRBO, Guesty, Hostaway, Lodgify, Hospitable, PriceLabs, or similar platforms will be an advantage. Education

- Bachelor's degree in any discipline preferred.
- Candidates with relevant hospitality, travel, customer service, or property-management experience may also be considered.

Working HoursNight Shift – San Diego, USA Time Zone The employee will work from the Jalandhar office during night hours to provide real-time operational support for SD Stays properties located in San Diego, California, USA. The exact shift timing will be communicated by the company based on business requirements and the applicable San Diego time zone.

Key Performance Indicators (KPIs)Performance will be evaluated based on:

- Response time to guest inquiries
- Guest satisfaction
- Accuracy of reservation and property information
- Timely resolution of guest issues
- Property readiness and operational coordination
- Follow-up on maintenance and housekeeping issues
- Accuracy of reports and system updates
- Booking and calendar management accuracy
- Quality of communication with guests and vendors
- Overall operational efficiency

What We Offer
- Opportunity to work with a US-based short-term rental business.
- Exposure to international hospitality and Airbnb operations.
- Professional growth in vacation rental and property management.
- Opportunity to work with multiple San Diego properties.
- Structured training and operational processes.
- Career growth opportunities based on performance.

Ideal CandidateWe are looking for someone who is responsible, proactive, customer-focused, and comfortable working independently during night hours. The ideal candidate should be able to manage multiple guest requests simultaneously, communicate professionally with US customers, coordinate with property service providers, and ensure that daily Airbnb operations run smoothly. If you are interested in hospitality, Airbnb operations, customer service, and international property management, this is an excellent opportunity to build a career in the US short-term rental industry.

📌 SD Stay Executive (Jalandhar)
🏢 2dot2 India Private
📍 Jalandhar