Job Summary Senior Salesforce Administrator

Location: India (Offshore)

Employment Type: Full-Time / Contract

Role Overview We are seeking an experienced Senior Salesforce Administrator to manage, optimise, and support Salesforce environments across Sales Cloud, Service Cloud, and future Financial Services Cloud implementations.

The role will be responsible for platform administration, user management, workflow configuration, reporting, data quality, release support, and business-user enablement.

Key ResponsibilitiesSalesforce Administration

- Manage Salesforce configuration and administration activities.
- Configure:
- Page Layouts
- Record Types
- Validation Rules
- Approval Processes
- Flows
- Queue Management
- Profiles & Permission Sets

User & Security Management

- User provisioning and deprovisioning
- Security role hierarchy management
- Audit and compliance support
- Access reviews and governance controls

Reporting & Analytics





- Build and maintain dashboards and reports
- Support operational, onboarding and service-management reporting
- Maintain KPI tracking dashboards

Data Management

- Data cleansing and deduplication
- Data migration support
- Data quality governance

Production Support

- Incident investigation and resolution
- User support and issue triage
- Setting administration

Skill RequirementsRequired Experience

- 6-10 years of Salesforce experience
- Minimum 3 years as Salesforce Administrator
- Strong Service Cloud and Sales Cloud experience

Preferred Skills

- Salesforce Administrator Certification
- Financial Services Cloud exposure
- Data Loader
- Salesforce Flows
- Banking or Financial Services experience

Other Requirements

📌 Salesforce Apex Technical Lead - Lightning framework and administration (India)
🏢 HCL Technologies
📍 India