Retention & Renewal Specialist

Hobfit · Faridabad, Haryana (Onsite)

Role Description

We are looking for a Retention & Renewal Associate who can drive customer retention, renewals, and revenue expansion. The ideal candidate has strong experience in sales, inside sales, renewals, upselling, or plan upgrades. S/he is comfortable handling complex clients, difficult conversations, and ambiguity in a fast-paced startup environment.

Key Responsibilities:

- Own the end-to-end renewal and retention lifecycle for assigned customers.
- Proactively engage customers to identify renewal risks, understand needs, and prevent churn.
- Drive renewals, plan upgrades, upselling, and cross-selling.
- Handle pricing negotiations, objections, escalations, and complex customer situations.
- Build robust relationships with key customer stakeholders and decision-makers.
- Identify customer pain points and work cross-functionally to drive effective resolutions.
- Maintain a constant renewal pipeline and ensure timely follow-ups and closures.
- Consistently achieve monthly/quarterly revenue and retention targets.

KRAs:



Customer Feedback | Service Resolution | Renewals | Retention & Winback | Customer Engagement | Tracking & Reporting

Requirements:

- 3-7+ years of experience in sales, inside sales, account management, renewals, retention, or customer success.
- Proven experience in renewal, retention, upselling, and plan upgrades.
- Strong track record of achieving revenue/sales targets.
- Excellent negotiation, objection handling, communication, and closing skills.
- Ability to manage complex clients, escalations, and high-stakes conversations.
- Strong problem-solving and decision-making ability.
- Comfortable working in a high-growth, high-performance startup environment.

Key KPIs: Renewal Rate | Gross Revenue Retention (GRR) | Churn Rate | Renewal Revenue | Upgrade Revenue | Renewal Conversion Rate | Renewal Pipeline Coverage |Target Achievement Compensation and Benefits: CTC upto 4.8 LPA + Performance-Based Incentives

Pay: ₹32,000.00 - ₹40,000.00 per month

Benefits

- Leave encashment

Work Location: In person

📌 Retention Specialist (Faridabad)
🏢 Hobit Technology Pvt.Ltd.
📍 Faridabad