Restaurant Receptionist: Job ProfileRole Overview A Restaurant Receptionist (often called a host/hostess or front desk coordinator) is the first point of contact for guests. They manage reservations, greet and seat customers, handle phone and walk-in inquiries, and set the tone for the whole dining experience.

Key Responsibilities

Guest Reception

- Greet guests warmly and manage arrivals
- Escort guests to tables and present menus
- Manage waiting lists and give honest wait-time estimates
- Handle special requests (birthdays, high chairs, accessibility needs)

Reservations & Phone Handling

- Take and confirm bookings by phone, WhatsApp, email, and platforms like Zomato/EazyDiner/OpenTable
- Maintain the reservation book or software and avoid double bookings
- Answer inquiries about menu, timings, location, parking, and events
- Reconfirm large or peak-time bookings

Floor Coordination

- Coordinate with servers and managers on table availability and turnover
- Balance seating across sections so no server is overloaded
- Relay guest preferences, allergies, and VIP information to the team

Guest Service & Complaints

- Handle minor complaints calmly and escalate to the manager when needed
- Collect feedback and encourage reviews
- Assist with billing queries, takeaway orders, and farewells

Administrative Duties

- Keep the entrance, reception desk, and waiting area tidy and presentable
- Maintain guest records and basic daily reports (covers, no-shows)
- Support promotions, event setups, and signage

Qualifications
- Education:



High school diploma or equivalent; a hospitality certificate or diploma is a plus
- Experience: 0-2 years in hospitality, front desk, or customer service (freshers are often welcome)
- Technical skills: Reservation/POS software, basic MS Office, clear phone etiquette
- Languages: Fluent local language and English; Hindi/regional languages matter in many Indian markets

Core SkillsAreaSkillsCommunicationClear speech, active listening, pleasant phone mannerServiceWarmth, patience, problem-solving, tactOrganizationMultitasking, time management, accuracyTeamworkCoordination with kitchen and floor staffPresentationNeat grooming, confident posture, professional appearanceIdeal Candidate Profile
- Friendly, composed, and presentable
- Stays calm during rush hours and handles pressure with a smile
- Quick learner with good memory for names and faces
- Reliable and punctual, comfortable with evening and weekend shifts
- Discreet with guest information

Working Conditions
- Mostly standing, at the entrance or reception desk
- Shift-based, including evenings, weekends, and holidays
- Quick-paced during peak meal hours

KPIs
- Reservation accuracy and no-show rate
- Guest wait times and seating efficiency
- Guest satisfaction and review mentions
- Phone response speed and call handling quality
- Upselling of events, specials, and advance bookings

Timing- 1:00 PM to 11:00 PM Pay: ₹8,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Restaurant Receptionist (Indore)
🏢 Raswada Group
📍 Indore