RESORT MANAGER – PRE-OPENING

Property: Samskara Resort, Pushkar, Rajasthan

Department: Operations

Position: Resort Manager – Pre-Opening

ABOUT THE ROLE

Samskara Resort, Pushkar is looking for an experienced and hands-on Resort Manager – Pre-Opening to lead the operational preparation and successful launch of the resort.

The Resort Manager will be responsible for ensuring that all operational departments, manpower, SOPs, guest-service standards, systems, supplies and facilities are fully ready before opening and continue to operate smoothly after launch.

This is a hands-on leadership role requiring strong coordination between management, department heads, staff, vendors, contractors and other stakeholders.

KEY RESPONSIBILITIES1. PRE-OPENING & OPERATIONAL READINESS

- Lead day-to-day pre-opening operational activities and ensure timely completion of all readiness requirements.
- Prepare and maintain a detailed pre-opening checklist and action plan with deadlines and responsible persons.
- Coordinate with management, project/engineering teams and department heads to identify and close operational gaps.
- Conduct regular property inspections covering guest rooms, public areas, restaurant, banquet/event areas, gardens, back-of-house and staff areas.
- Ensure all operational areas are clean, functional, safe and guest-ready before opening.
- Coordinate snag identification, rectification and final handover of operational areas.
- Conduct mock operations, trial runs and soft-opening activities before commercial launch.

1. TEAM BUILDING & MANPOWER

- Assist management in determining manpower requirements for all operational departments.
- Participate in recruitment, interviews, selection and onboarding of staff.
- Develop department-wise staffing plans, duty rosters and shift schedules.
- Establish reporting structures, responsibilities and daily work routines.
- Conduct induction, orientation and pre-opening training for employees.
- Ensure staff grooming, discipline, attendance and professional conduct.
- Build a solid service-oriented team culture.

1. SOPs & SERVICE STANDARDS

- Develop, implement and monitor Standard Operating Procedures (SOPs) for resort operations.
- Establish service standards for guest arrival, check-in, stay, dining, events, complaints and check-out.
- Prepare operational checklists for Front Office, Housekeeping, F&B;, Guest Relations and other departments.
- Conduct regular training and service audits to ensure standards are consistently followed.
- Establish daily briefing and departmental reporting systems.

1.



FRONT OFFICE & GUEST EXPERIENCE

- Ensure smooth functioning of reservations, reception, check-in and check-out processes.
- Coordinate with reservations and sales teams regarding room inventory, rates, group bookings and special requests.
- Personally monitor VIP arrivals, special occasions and important guest requirements.
- Handle guest complaints and operational escalations professionally and promptly.
- Develop systems for collecting and acting upon guest feedback.
- Ensure a warm, personalised and consistent guest experience.

1. HOUSEKEEPING & ROOM READINESS

- Coordinate with the Executive Housekeeper to ensure rooms/villas are fully operational before opening.
- Establish room inspection and room-release procedures.
- Ensure availability of linen, guest amenities, cleaning supplies and housekeeping equipment.
- Monitor cleanliness standards in guest rooms, public areas and back-of-house areas.
- Coordinate with Engineering for maintenance defects and room readiness.

1. FOOD & BEVERAGE OPERATIONS

- Coordinate with the F&B; Manager and Executive Chef for restaurant and event readiness.
- Ensure menus, service procedures, table setup, equipment and operating supplies are ready.
- Support restaurant, banquet, wedding and event operations.
- Conduct mock services and trial meals before opening.
- Monitor food quality, service standards, hygiene and guest satisfaction.
- Coordinate F&B; staffing, training and service planning.

1. ENGINEERING, SAFETY & MAINTENANCE

- Coordinate with Engineering regarding operational readiness of electrical, plumbing, HVAC, water, power backup and other systems.
- Ensure preventive maintenance schedules are established.
- Monitor resolution of maintenance issues affecting guest experience.
- Ensure fire safety, emergency procedures and basic safety protocols are operational.
- Conduct regular safety and property inspections.

1. STORES, PROCUREMENT & INVENTORY

- Coordinate with Purchase/Stores for procurement of operating supplies and equipment.
- Ensure adequate opening stock of linen, amenities, housekeeping supplies, F&B; consumables, stationery and other operational requirements.




- Establish inventory controls and minimum stock levels.
- Monitor wastage, pilferage and unnecessary consumption.
- Ensure proper documentation for material receipt and issue.

1. VENDOR & CONTRACTOR COORDINATION

- Coordinate with external vendors, contractors and service providers during the pre-opening period.
- Monitor delivery schedules and operational requirements.
- Follow up on pending work, defects and commitments.
- Escalate delays or critical issues to management in a timely manner.
- Ensure vendors comply with resort standards and operational requirements.

1. SALES, EVENTS & COMMERCIAL COORDINATION

- Work closely with Sales and Management to understand upcoming bookings and revenue priorities.
- Ensure the resort is operationally prepared for weddings, events, group bookings and special functions.
- Participate in site inspections and operational discussions with clients when required.
- Coordinate with Sales, F&B; and Operations for event execution.
- Support the management team in improving occupancy, guest satisfaction and overall resort revenue.

1. DAILY OPERATIONS AFTER OPENING

- Conduct daily operational meetings and department briefings.
- Monitor occupancy, arrivals, departures, events and operational priorities.
- Review guest feedback, complaints and service recovery.
- Monitor departmental performance and staffing requirements.
- Ensure smooth coordination between Front Office, Housekeeping, F&B;, Engineering, Security and other departments.
- Maintain high standards of cleanliness, service, discipline and guest satisfaction.

PRE-OPENING DELIVERABLES The Resort Manager will be expected to establish and complete:
- Pre-opening master checklist
- Department-wise operational checklists
- SOPs and service standards
- Manpower and recruitment plan
- Training and induction schedule
- Duty rosters and shift structure
- Room readiness and inspection system
- Restaurant and banquet readiness plan
- Opening inventory and operating supplies checklist
- Vendor/service-provider coordination
- Emergency and safety procedures
- Mock operation schedule
- Soft-opening plan
- Guest feedback and complaint-handling process
- Daily operational reporting system

Pay: ₹35,000.00 - ₹70,000.00 per month

Ability to commute/relocate

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- Only from Ajmer, Jaipur or Rajasthan

Experience:
- Resort Manager: 3 years (Required)
- Pre-opening: 2 years (Preferred)

Work Location: In person

📌 Resort Manager (Jaipur)
🏢 Samskara Resort
📍 Jaipur