RESERVATION EXECUTIVE THE SPIRITED SPOT – PUNE

Location: Baner, Pune

Department: Guest Relations & Reservations

Position: Reservation Executive

Employment Type: Full-Time

ABOUT THE SPIRITED SPOT The Spirited Spot (TSS) is a premium, high-energy cocktail bar and dining destination built around craft cocktails, global street food, live music and warm hospitality.

Our journey began in Nagpur, and we have now expanded to Baner, Pune, bringing together a cocktail-forward bar, globally inspired food, live entertainment and a memorable guest experience.

At TSS, we believe hospitality begins long before a guest walks through our doors.

WELCOME HOME.

JOB ROLE

We are looking for a smart, confident and well-spoken Reservation Executive who can manage guest enquiries, table reservations and customer communication professionally.

The candidate must have excellent spoken and written English, a pleasant telephone manner and the ability to communicate confidently with guests.

The Reservation Executive will be responsible for ensuring a smooth reservation experience while supporting the Guest Relations and Restaurant Operations teams.

KEY RESPONSIBILITIES1. Reservations Management

- Handle incoming reservation calls and WhatsApp enquiries.
- Manage table bookings, confirmations, cancellations and modifications.
- Maintain accurate daily reservation records.
- Coordinate with the Guest Relationship Manager and Restaurant Manager regarding table availability.
- Manage waiting lists and suggest alternative timings when required.
- Follow up with guests to confirm reservations and reduce no-shows.

2. Guest Communication

- Communicate professionally and confidently in English.
- Respond promptly to guest enquiries over calls and WhatsApp.
- Provide accurate information about restaurant timings, seating arrangements,



events and reservation policies.
- Handle guest requests and concerns politely.
- Maintain a warm, welcoming and professional tone in every conversation.

3. Guest Relationship Management

- Maintain records of regular guests and their preferences.
- Assist with birthday, anniversary and special-occasion reservations.
- Coordinate special requests with the operations team.
- Follow up with guests when required.
- Help build long-term relationships with guests and encourage repeat visits.

4. Events & Group Reservations

- Handle enquiries for live music nights, Sunday brunch and special events.
- Coordinate group bookings with the management team.
- Explain reservation policies, seating arrangements and applicable charges clearly.
- Ensure all special booking requirements are communicated to the floor team.

5. Daily Coordination & Reporting

- Prepare and share daily reservation reports.
- Track confirmed bookings, cancellations and no-shows.
- Coordinate with the reception and service teams.
- Maintain accurate guest information and reservation records.
- Escalate guest complaints or booking issues to management when required.

ELIGIBILITY & REQUIREMENTS

Excellent English communication skills are compulsory.

- Minimum 1–2 years of experience in reservations, guest relations, front office or customer service preferred.
- Experience in a premium restaurant, high-energy bar, hotel or hospitality brand will be an advantage.




- Excellent spoken and written English.
- Good communication skills in Hindi; Marathi will be an advantage.
- Strong telephone etiquette and a pleasant speaking voice.
- Confident, polite and professional personality.
- Valuable knowledge of WhatsApp Business, Excel and basic computer operations.
- Experience with restaurant reservation software will be preferred.
- Ability to handle multiple calls and enquiries efficiently.
- Good organisational and coordination skills.
- Willingness to work evenings, weekends and busy event nights.

PERSONALITY WE ARE LOOKING FOR

We want someone who is:

- Well-spoken: Communicates clearly and confidently.
- Warm: Makes guests feel comfortable and welcome.
- Organised: Manages bookings without confusion.
- Proactive: Looks for solutions rather than simply saying no.
- Patient: Handles difficult conversations calmly.
- Responsible: Takes ownership of every reservation.

WHAT WE EXPECT A Reservation Executive at TSS should not simply answer calls and record bookings.

We need someone who understands that every enquiry is an opportunity to create a great first impression and convert an interested guest into a confirmed reservation.

Even when the restaurant is fully booked, the guest should receive a helpful and professional response.

THE TSS RESERVATION EXECUTIVE

You may be the first person a guest interacts with before visiting The Spirited Spot.

Your communication, confidence and hospitality will help shape their first impression of our brand.

Every call matters. Every reservation matters. Every guest matters.

THE SPIRITED SPOT

Eleven West, Pancard Club Road, Baner, Pune

WELCOME HOME.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Reservation Executive (Baner)
🏢 TSS Pune
📍 Baner