- Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures

- Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency

- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference

- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty

- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities

- Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail

- Identify cost-effective resource utilization opportunities and communicate recommendations to the team

- Provide effective support to team members and internal/external representatives to ensure effective service delivery

- Perform additional duties as assigned by the FOM to support organizational goals

Pay: ₹14,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Reservation Associate (Kumily)
🏢 The Fern Residency Thekkady, Series by Marriott
📍 Kumily