Role Purpose / Objective The incumbent is responsible for the overall performance of the portfolio in his/her region in terms of results and targets set as well as for the correct implementing of the established operational procedure of the Product program, encouraging and supervising the teams productivity, thus achieving the pre-established monthly and yearly goals. Regular and continuous coordination and communication with other departments such as product, credit, operations, IT HR are fundamental to ensure compliance with results, policies and norms established as well as the development and adjustments of products, marketing strategies, procedures and reporting tools.
Size of the Role
- Financial size: DriveAverage Monthly Business of PHONE_NUMBER lacs from each AreaManager
- Non-financial size: ManageTeam of 4 8 Area Managers, Each AM will have Team of 4 8 SMs.
So Overall
Team size of 25 60 people (Direct +indirect)
- ManagePortfolio size: Managemapped Portfolio of around PHONE_NUMBER crs.
- MaintainTarget Collection efficiency in allocated pool: MaintainTarget Collection efficiency in allocated pool
Key Duties and Responsibilities Business
- Overseesthe performance of the loans portfolio of his/her regionby area and branch in terms of growth (amount and client base)and productivity (loans disbursed per month)
- Monitorfor slippages and suggest alternate measures as required
- Developingobjectives and strategies for the region that are required to setup Housing Loans Business
- Developingannual budgets for the region and ensuring that the same isimplemented as approved
- Trackthe portfolio for growth profitability (Numbers Yield)
- Targetto improve market share by Recent customer acquisition
- Ensureadequate marketing activities to build a Brand
- Ensureadequate number of leads for cross sell of liability and/ orThird Party Products
Customer
- Ensurecustomers are educated about all products/services offered byUjjivan.
- Ensurelower customer attrition by providing different products as percustomer requirement
- Resolvingconflicts and negotiating with others by handling complaints,settling disputes and resolving grievances maintain/improve SQlevel
- Portfolioretention and cross sell up sell product to the existingcustomers
- Adequatecontact and monitoring of performance for Legal / Technicalvendors
Internal process
- TrackMaintain the portfolio health Quality underwritingefficient collection management
- Ensurecompliance with lending guidelines, quality framework and auditrequirements; ensure speedy resolution
📌 Regional Business Manager-MSME - WEST (Pune)
🏢 Ujjivan Small Finance Bank
📍 Pune
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