Role & responsibilities 1. Portfolio Management

- Monitor and manage the collections performance (bucket-wise: X-bucket, 1-30, 31-60, 61-90, 90+ DPD).

- Track and reduce delinquency levels and non-performing assets (NPAs).

- Ensure region meets monthly, quarterly, and yearly collection targets.

1. Team Management

- Recruit, train, and lead a team of Area Collection Managers, Collection Officers, and third-party agencies.

- Provide regular coaching and performance reviews to team members.

- Drive productivity and morale across the regional collection team.

1. Agency &
- Vendor Management

- Appoint and manage third-party collection and recovery agencies.

- Ensure adherence to code of conduct, compliance norms, and SLA.

- Regularly evaluate agency performance and take corrective actions where required.

1. Legal &
- Recovery

- Coordinate with legal teams for issuance and execution of SARFAESI, legal notices, and other recovery measures.

- Drive recovery from written-off or hard bucket accounts through legal, repossession, and settlement strategies.

1. MIS &
- Reporting

- Maintain and report key performance indicators (KPI) to senior management.





- Analyze collection trends and suggest corrective action plans.

- Ensure accurate and timely data entry in collection systems.

1. Compliance &
- Customer Interaction

- Ensure all collection activities comply with RBI, NHB, and other regulatory guidelines.

- Address escalated customer issues with empathy and tact, while protecting company interests.

Qualifications &

- Experience

- Graduate/Postgraduate in Finance, Business Administration, or related field.

- 6 to 10 years of experience in retail lending collections, preferably in affordable housing, LAP, or mortgage segment.

- Proven track record in managing collections across multiple locations.

Skills &

- Competencies

- Solid knowledge of housing finance operations and recovery processes.

- Leadership and people management skills.

- Analytical thinking and data-driven decision-making.

- Familiarity with legal recovery tools like SARFAESI, arbitration, etc.

- Willingness to travel extensively within the region.

📌 Regional Collection Manager (Bengaluru)
🏢 Easy Home Finance (EHFL)
📍 Bengaluru