- The incumbent is responsible for the overall performance of the portfolio in his/her region in terms of results and targets set as well as for the correct implementing of the established operational procedure of the Product program, encouraging and supervising the team’s productivity, thus achieving the pre-established monthly and yearly goals. Regular and continuous coordination and communication with other departments such as product, credit, operations, IT &
- HR are fundamental to ensure compliance with results, policies and norms established as well as the development and adjustments of products, marketing strategies, procedures and reporting tools.
- SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Drive Average Monthly Business of 300 – 750 lacs from each Area Manager
Manage Team of 4 – 8 Area Managers, Each AM will have Team of 4 – 8 SMs.
So Overall
Team size of 25 – 60 people (Direct indirect)
Manage mapped Portfolio of around 275 – 750 crs.
Maintain Target Portfolio Yield
Manage the Target P&L;
Maintain Target Collection efficiency in allocated pool
- KEY DUTIES &
RESPONSIBILITIES OF THE ROLE
Business
- Oversees the performance of the loan’s portfolio of his/her region by area and branch in terms of growth (amount and client base) and productivity (loans disbursed per month)
- Monitor for slippages and suggest alternate measures as required
- Developing objectives and strategies for the region that are required to set up Housing Loans Business
- Developing annual budgets for the region and ensuring that the same is implemented as approved
- Track the portfolio for growth & profitability (Numbers &
- Yield)
- Target to improve market share by New customer acquisition
- Ensure adequate marketing activities to build a Brand
- Ensure adequate number of leads for cross sell of liability and/ or Third Party Products
Customer
- Ensure customers are educated about all products/services offered by Ujjivan.
- Ensure lower customer attrition by providing different products as per customer requirement
- Resolving conflicts and negotiating with others by handling complaints, settling disputes and resolving grievances maintain/improve SQ level
- Portfolio retention and cross sell & up sell product to the existing customers
- Adequate contact and monitoring of performance for Legal / Technical vendors
Internal process
- Track &
- Maintain the portfolio health – Quality underwriting & productive collection management
- Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
Learning &
- Performance
- Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch
- Ensure adherence to training man-days/ mandatory training programs for self and reportees
- Developing and building teams by building and nurturing mutual trust, respect and imparting trainings for their capability building
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
- Manage attrition of the team by implementing required retention measures
- MINIMUM REQUIREMENTS OF KNOWLEDGE &
SKILLS
Educational
Qualifications
- Post Graduate in Business Administration, Finance or relevant post-graduation
Experience
- 8 to 12 years’ experience in any financial institution, with last 5 years in handling large team
Certifications
- NA
Functional Skills
- Sales and Marketing skills
- Knowledge on liabilities and other products
- Willingness to travel across locations
- Sound knowledge of MS office
- Team handling skills
- Analytical and Interpretation skill
Behavioral Skills
- Problem solving
- Communication
- Performance orientation
Competencies Required
- Leadership
- Consensus building
- Conflict Management
- Decision Making
- KEY INTERACTIONS
INTERNAL
EXTERNAL
- Product and marketing team
- Legal & technical team
- Regional &
- National Ops, Credit, collection
- External marketing agency
- Audit, Vigilance, Admin &
- FCU team
- Govt authorities
- Lead Banks
- State Level Bankers Committees
- Branch Banking Team
- State Govt Agencies/ Panchayats
PREPARED BY : MSE Team
DATE : 13-07-2022
REVIEWED BY : Ashim Sarkar
DATE : 05-01-2024
LAST UPDATED BY : TM Team
DATE : 14-01-2024
📌 Regional Business Manager-MSME - WEST (Pune)
🏢 Ujjivan Small Finance Bank
📍 Pune
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