SUNIL HOSPITALITYJob Opening: Receptionist / Front Office Executive

Sunil Hospitality is looking for a smart, professional, friendly and responsible Receptionist / Front Office Executive to work with one of our associated hospitality properties.

The candidate will be responsible for welcoming guests, handling front desk operations, managing reservations, coordinating with different departments and ensuring that every guest receives professional and courteous service.

Job Responsibilities

Guest Reception & Assistance

- Welcome guests in a polite and professional manner.
- Assist guests with enquiries regarding rooms, facilities and services.
- Provide required information and directions to guests.
- Handle guest requests and coordinate with the concerned department.
- Maintain a friendly and professional atmosphere at the reception desk.

Check-In & Check-Out

- Handle guest check-in and check-out procedures.
- Verify guest identification and required documents.
- Complete guest registration accurately.
- Issue room keys or access cards.
- Confirm payments and outstanding balances during check-out.
- Ask guests about their stay and assist with any concerns.

Reservations

- Handle room reservation enquiries through phone, email and walk-in guests.
- Check room availability and update booking information.
- Maintain accurate arrival and departure details.
- Coordinate reservation information with the concerned departments.
- Keep guest booking records properly updated.

Calls & Communication

- Attend incoming telephone calls professionally.
- Transfer calls to the appropriate department or person.
- Respond to guest enquiries clearly and politely.




- Maintain proper communication between guests and internal departments.

Payments & Billing Support

- Assist with collecting payments from guests.
- Handle cash, card or approved digital payments as per company procedure.
- Verify guest bills before check-out.
- Maintain basic payment and transaction records.
- Coordinate with accounts when required.

Guest Records & Documentation

- Maintain guest details and registration records.
- Collect and verify photo ID and other required documents.
- Update records accurately in the system.
- Maintain confidentiality of guest information.
- Complete daily front-office documentation.

Department Coordination

- Coordinate with housekeeping regarding room readiness.
- Inform housekeeping about check-outs and special guest requirements.
- Coordinate with maintenance when guests report room-related problems.
- Communicate important guest requests to relevant departments.
- Work closely with management to ensure smooth daily operations.

Guest Relations

- Handle guest requests patiently and professionally.
- Listen to complaints and try to resolve basic issues.
- Immediately inform the supervisor or manager about major complaints.
- Ensure guests receive prompt assistance.




- Maintain good relationships with guests throughout their stay.

Reception Area Management

- Keep the front desk and reception area clean and organized.
- Maintain professional appearance and behavior during working hours.
- Ensure significant documents and records are properly maintained.
- Follow company procedures and front-office standards.

Candidate Requirements

Qualification: Intermediate / PUC / Diploma / Any Degree

Experience: Freshers as well as experienced candidates can apply.

Preferred Skills:

- Good communication skills
- Basic computer knowledge
- MS Word, Excel and email knowledge
- Good customer-handling ability
- Professional and presentable personality
- Ability to communicate politely with guests
- Basic English communication
- Good organizational skills
- Ability to work as part of a team
- Willingness to learn hospitality operations

Candidate Profile

We are looking for candidates who are responsible, punctual, confident and comfortable interacting with different types of guests. The candidate should maintain a professional attitude and be willing to support the smooth functioning of the front office.

Job Details

Position: Receptionist / Front Office Executive

Industry: Hospitality

Employment Type: Part Time

Experience: Fresher / Experienced

Company: Sunil Hospitality

Interested candidates can apply with their updated resume.

Contact

Email id: [email protected]

Telegram

https://t.me/sunilhospitality

Pay: ₹6,000.00 - ₹8,000.00 per month

Benefits

- Paid sick time

Application Question(s):
- why is this job import for you ?

Work Location: In person

📌 Receptionist (Part time) (Vijayawada)
🏢 Sunil Hospitality
📍 Vijayawada