1.

Front

Desk &

• Guest ReceptionWelcome guests professionally, manage check-in/check-out support, visitor handling and provide accurate information.15%2. Tele-Sales &

- Lead ConversionHandle inbound/outbound calls, explain rooms/packages/services, follow up with enquiries and convert leads into bookings.20%3. Reservation &
- Booking ManagementManage room/event/service enquiries, booking requests, cancellations, modifications and coordinate with the reservation team.15%4.

Customer

Service &

• Guest SatisfactionRespond promptly to guest queries and complaints and ensure a positive guest experience throughout the interaction.10%5. Follow-up &

- Sales AchievementFollow up with prospective customers, maintain lead pipeline and achieve monthly booking/revenue targets.15%6. Communication &
- Call HandlingHandle telephone calls professionally,



transfer calls correctly and maintain proper call etiquette.5%7. CRM &
- Data ManagementUpdate enquiries, guest details, call records, booking status and follow-up remarks accurately in CRM/software.5%8. Billing &
- Payment CoordinationCoordinate with Accounts regarding advance payments, pending payments, invoices and booking confirmations.5%9. Coordination with DepartmentsCoordinate with Housekeeping, F&B;, Sales, Accounts, Security and Operations to ensure smooth guest service.5%10. Daily MIS &
- ReportingPrepare daily enquiry, call, booking, conversion and revenue reports and submit them to the reporting manager.5%

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist cum Telesales executive - Hospitality Industry (Ahmedabad)
🏢 Rashmi Engicon
📍 Ahmedabad