The Quality Analyst is responsible for monitoring and evaluating patient interactions to ensure compliance with quality standards, client expectations, and healthcare process guidelines.
- Minimum 5–7 years of international voice experience
- Minimum 2 years' experience as Quality Analyst
- UK voice process experience mandatory
- Healthcare experience preferred
Key Responsibilities:
- Audit inbound/outbound calls, emails, and patient portal interactions.
- Evaluate communication, process adherence, compliance, and soft skills.
- Provide actionable feedback and coaching recommendations to operations teams.
- Conduct calibration sessions with Team Leaders, Trainers, and Managers.
- Prepare quality scorecards, dashboards, and trend analysis reports.
- Identify recurring errors and recommend process improvement initiatives.
- Ensure adherence to GDPR, healthcare compliance, and company policies.
- Track and maintain quality KPIs and audit documentation.
- Support client audits and internal quality reviews.
Interested candidates can share your cv to [email protected] or whatsapp to (phone hidden)
Pay: ₹800,000.00 - ₹1,300,000.00 per year
Perks
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Electronics City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you join with one week or less notice?
Experience:
- call audit: 1 year (Required)
- Quality audits: 3 years (Required)
Work Location: In person
📌 Quality Analyst_UK_Contact Center (Electronic City)
🏢 Techshell Software
📍 Electronic City
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