Job Summary

Role: Project Manager - Implementation

Location: Mumbai

Role Overview

We are looking for an experienced Project Manager / Onboarding Manager to lead the ManageArtworks implementation project at our customers location in Mumbai. The role will serve as the primary point of contact (SPOC) at the customer site, coordinating closely with customer stakeholders and liaising with internal teams to ensure successful project execution and delivery. This is a one-year fixed-term contract opportunity, which may be extended beyond the initial term based on business requirements.

Responsibilities

- Act as the customer-side owner and primary point of contact (SPOC) for the ManageArtworks implementation, driving the project to successful completion.
- Collaborate closely with customer stakeholders and internal teams to ensure effective communication, alignment, and timely resolution of issues.
- Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives.
- Create, monitor, and drive project plans, timelines, milestones, dependencies, and risks to ensure ontime delivery.
- Coordinate with cross-functional teams and follow up on tasks to keep implementation activities progressing as planned.
- Plan and oversee UAT, testing, validation, and deployment activities, ensuring solutions meet customer requirements and quality standards.
- Proactively identify, escalate,



and resolve project challenges, risks, and change requests to minimize delivery impact.
- Coordinate and support validation activities, including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements.
- Support go-live, user adoption, stakeholder engagement, and post-implementation stabilization to ensure long-term project success.

Requirements

- Bachelors/Masters degree in Computer Science or a related field.
- 8-12 years of experience in project management, implementation, or customer onboarding roles, with proven ownership of end-to-end delivery.
- Strong customer-facing and stakeholder management skills, with the ability to effectively coordinate between customers and internal teams.
- Experience managing SaaS product implementations; experience in SaaS onboarding projects is an added advantage.
- Excellent communication, problem-solving, and project coordination skills, with a solid focus on customer success and quality delivery.

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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