About the role

- Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
- Managed Customer Service is responsible for delivering and servicing BT Enterprise Major UK, Public Sector and Major Corporate contracts, and operates with a £140m underlying budget in 18/19.
- The Desk Based Solution Deliver Support will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers’ delivery dates.
- The Desk Based Solution Deliver Support will work with the Project Manger to keep them informed of progress throughout the Project Lifecycle

What you will be doing (Role Accountabilities)
- You will support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.
- Pro-actively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date
- Co-ordinate changes that arise during the Final bidding and delivery phases of the project
- Work closely with the Sales / Accounts team to resolve any risks/issues that arise during the delivery
- Regularly provide progress updates to the sales manager, ensuring any issues impacting delivery are escalated in a timely manner
- Work with internal customers/stakeholders, undertaking the role of customer advocate.
- Ensure that good practice is shared across the Service Transition Delivery Team
- Able to manage risks, issues & dependencies




- Able to monitor & control standard complexity projects.
- Able to deal with stakeholders, customers and suppliers, specific to project needs.
- Able to work under tight deadlines as per bidding timeline from sales team which will involve strong analytical & communication skills
- Demonstrate ownership and ability to critical thinking with strong knowledge on MS Excel

What you’ll need to succeed (Skills & Experience)
- Strong communication and stakeholder engagement skills
- Issue identification and resolution
- Problem solving and critical thinking
- Change and incident management
- Escalation management
- Service Level Agreement (SLA) management
- Order, dependency, and supplier management
- Risk and issue management
- Project / Programme delivery support
- Continuous Improvement (CI) awareness and implementation

Eligibility Criteria –

Overall experience of 2 years or less.

Excellent Verbal and Written communications (International BPO experience recommended)

Location: Kolkata (hybrid working)

Excel & Reporting Skills (Essential)

- Strong working knowledge of Microsoft Excel
- Ability to create and maintain trackers for orders, risks, issues, milestones, and dependencies
- Experience using formulas (IF, VLOOKUP/XLOOKUP, COUNTIF, SUMIF, DATE/TIME functions)
- Competence in pivot tables, filters, and structured data analysis
- Ability to produce explicit delivery dashboards, status reports, and performance summaries
- Attention to data accuracy and version control

📌 Project Coordinator (Kolkata)
🏢 BT Group
📍 Kolkata