Role & responsibilities lead production support for multiple Health Plans, covering core administrative systems including enrolments, claims, adjudication, and payments.

- Ensure service SLAs are met by providing timely technical resolution to day-to-day issues.
- Triage, assign, and manage ticket dependencies; update JIRA tickets per process and maintain accurate status and task tracking.
- Troubleshoot data issues and extract data using SQL and web service calls.
- Monitor and troubleshoot data integration platforms such as Attunity and Qlik.
- Monitor and resolve issues in batch jobs, interfaces, and log files. • Support and troubleshoot ODS and ETL processing.
- Monitor and troubleshoot EDI processors like EDIFECS and healthcare EDI jobs.
- Maintain and troubleshoot production application environments. • Drive issue resolution activities across network, middleware, hardware, OS, DB, and internal/external application groups.
- Coordinate system maintenance and upgrade events.
- Log tickets and manage communication with vendors and partners for third-party related technical issues.
- Work directly with clients to provide updates on day-to-day issues and root cause analysis.
- Coordinate with offshore teams to ensure timely and effective issue resolution.
- Respond to after-hours and weekend support calls as required. • Comply with organizational Code of Conduct,



regulatory and contractual requirements, policies, procedures, and internal controls.

What You Need • 10-15 years of experience in a mid to large-size production support environment.
- Proven experience handling Sev1/Sev2 incident response.
- Solid SQL skills with experience in Oracle, MS SQL, MySQL, or PostgreSQL.
- Experience with Linux scripting and troubleshooting.
- Prior experience with data integration platforms such as Attunity and Qlik.
- Experience working with ODS data models and ETL processing.
- Exposure to systems built using Java technology stack and SOAP/REST API protocols.
- Proficiency with tools like SoapUI and Postman.
- Healthcare EDI experience and familiarity with EDIFECS.
- Experience coordinating with vendors for third-party technical issues.
- Experience with cloud platforms such as AWS or GCP.
- Strong communication skills with the ability to convey technical information effectively.
- Proficiency in Excel, PowerPoint, and presentation tools.
- Experience working in an onshore/offshore support model.
- Prior experience with SaaS providers and HealthEdge applications. ________________________________________ Educational Qualification • Bachelors degree or higher in a business or technical field, or commensurate experience in production support and IT operations.

📌 Production Support Lead (Chennai)
🏢 Elabs Infotech
📍 Chennai