:

- We are seeking an experienced Cloud Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services DevOps practices CI CD Enterprise Application Support System Integration and Production Operations
- The ideal candidate will play a critical role in ensuring availability reliability scalability and operational excellence of distributed applications and cloud hosted platforms

- This position requires a blend of Cloud Engineering DevOps Automation Application Support Incident Management and Infrastructure Operations expertise along with strong stakeholder management and problem solving capabilities

Key Responsibilities:

- Key Responsibilities

- Cloud Infrastructure Engineering
- Design implement troubleshoot and support AWS based cloud infrastructure

- Manage and optimize AWS services including

- IAM and Security Controls

- AWS Lambda

- Amazon S3

- Amazon EC2
- AWS Event and Messaging Services

- Ensure cloud environments follow security compliance and operational best practices

- Develop automation solutions to improve deployment and operational efficiencies

- DevOps CI CD
- Design manage and optimize CI CD pipelines using GitLab SaaS

- Execute application deployments through automated pipelines and manual deployments when required

- Support release planning deployment validation rollback strategies and production readiness

- Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle

- Application System Support
- Provide L2 L3 production support for distributed applications and enterprise platforms





- Support both Commercial Off The Shelf COTS and internally developed applications

- Troubleshoot application middleware infrastructure and integration issues

- Perform end to end transaction flow analysis across interconnected systems

- Support high availability environments and mission critical applications

- Integration Middleware Management
- Design and support integrations across enterprise platforms

- Work with

- REST SOAP APIs

- MuleSoft Middleware
- Internal and External Application Integrations

- Analyze troubleshoot and optimize data flow processes

- Enterprise Messaging Scheduling
- Administer and support messaging platforms including

- IBM MQ

- Kafka
- Support enterprise scheduling and batch processing tools

- SSIS

- ESP Jobs

- JAMS Scheduler

- Authentication Security
- Support enterprise authentication and authorization mechanisms

- SAML

- OAuth

- Active Directory
- Implement security best practices for application and infrastructure access management

- Monitoring Observability
- Manage enterprise monitoring solutions including

- AWS CloudWatch

- Splunk

- Dynatrace

- Seq
- Design dashboards reports alerts and monitoring strategies

- Implement Synthetic Monitoring and Real User Monitoring RUM





- Drive proactive issue identification and performance management

- Incident Problem Change Management

- Incident Management
- Lead incident triage prioritization and resolution activities

- Coordinate Major Incident Management processes

- Manage escalations across internal and external stakeholders

Technical Requirements:

- Production Support ITIL L3

- AWS

- Java

- Rest API

Additional Responsibilities:

- Required Soft Skills

- Problem Solving
- Robust troubleshooting and analytical skills

- Ability to diagnose complex production issues

- End to end system dependency analysis

- Impact assessment and decision making under pressure

- Communication
- Ability to communicate effectively with technical and business stakeholders

- Experience providing executive level updates during critical incidents

- Clear documentation and reporting skills

- Leadership

- Team mentoring and coaching
- Knowledge sharing and capability building

- Driving operational excellence initiatives

- Ability to lead cross functional teams during incidents and major releases

- Customer Focus

- Strong ownership mindset

- Excellent stakeholder management skills
- Ability to manage expectations and maintain professional support interactions

Preferred Skills:

Foundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Product Engineering->Product Sustenance->L3,Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway,Technology->Java->Springboot

📌 Production support Engineer ( AWS+Java) (Hyderabad)
🏢 Infosys
📍 Hyderabad