Production Support-->

- ITIL-->
- L3 AWS Java Rest API

Key Responsibilities Cloud &
- Infrastructure Engineering Design, implement, troubleshoot, and support AWS-based cloud infrastructure.

Manage and optimize AWS services including: IAM and Security Controls AWS Lambda Amazon S3 Amazon EC2 AWS Event and Messaging Services Ensure cloud environments follow security, compliance, and operational best practices. Develop automation solutions to improve deployment and operational efficiencies. DevOps &
- CI/CD Design, manage, and optimize CI/CD pipelines using GitLab SaaS. Execute application deployments through automated pipelines and manual deployments when required. Support release planning, deployment validation, rollback strategies, and production readiness.

Leverage

GitLab Duo and DevOps best practices to improve software delivery lifecycle. Application &
- System Support Provide L2/L3 production support for distributed applications and enterprise platforms. Support both Commercial Off-The-Shelf (COTS) and internally developed applications. Troubleshoot application, middleware, infrastructure, and integration issues. Perform end-to-end transaction flow analysis across interconnected systems. Support high-availability environments and mission-critical applications. Integration &
- Middleware Management Design and support integrations across enterprise platforms.

Work with: REST/SOAP APIs MuleSoft Middleware Internal and External Application Integrations Analyze, troubleshoot, and optimize data flow processes.

Enterprise

Messaging &
- Scheduling Administer and support messaging platforms including:



IBM MQ Kafka Support enterprise scheduling and batch processing tools: SSIS ESP Jobs JAMS Scheduler Authentication &
- Security Support enterprise authentication and authorization mechanisms: SAML OAuth Active Directory Implement security best practices for application and infrastructure access management. Monitoring &
- Observability Manage enterprise monitoring solutions including: AWS CloudWatch Splunk Dynatrace Seq Design dashboards, reports, alerts, and monitoring strategies.

Implement Synthetic

Monitoring and Real User Monitoring (RUM). Drive proactive issue identification and performance management. Incident, Problem &
- Change Management Incident Management Lead incident triage, prioritization, and resolution activities.

Coordinate Major Incident

Management processes. Manage escalations across internal and external stakeholders.

Required Soft Skills Problem Solving Strong troubleshooting and analytical skills. Ability to diagnose complex production issues. End-to-end system dependency analysis. Impact assessment and decision-making under pressure.

Communication

Ability to communicate effectively with technical and business stakeholders.

Experience providing executive-level updates during critical incidents. Explicit documentation and reporting skills.

Leadership

Team mentoring and coaching. Knowledge sharing and capability building. Driving operational excellence initiatives. Ability to lead cross-functional teams during incidents and major releases.

Customer Focus

Strong ownership mindset. Excellent stakeholder management skills. Ability to manage expectations and maintain professional support interactions.

📌 Production support Engineer ( AWS+Java) (Hyderabad)
🏢 Infosys
📍 Hyderabad